Patient Care Coordinator (Medical Assistant)

Ally Psychiatry•Hoover, AL

About The Position

The Patient Care Coordinator (PCC) is a first point of contact for patients and supports their care journey by coordinating interactions between patients, assigned providers, and the clinic. The role focuses on delivering a positive patient experience and satisfaction through appointment scheduling, information updates, answering questions, and coordinating clinic services. The PCC provides front-office and administrative support, including patient check-in and check-out, insurance verification, payment collection, records maintenance, and processing medical documentation. The role also includes clinical support tasks such as obtaining vital signs and lab specimens when required, along with assistance on prior authorizations, referrals, and prescription requests. The position requires attendance as an essential function and includes other duties assigned by leadership.

Requirements

High school diploma or equivalent.
Customer service experience in any industry.
Excellent organizational skills.
Ability to treat people in a non-judgmental manner with kindness and friendliness.
Dependable, professional, and empathetic, with a genuine desire to help people.
Ability to sit for extended periods, move around the clinic, frequently use a computer, handle paperwork, and occasionally stoop or kneel.
Ability to lift up to 25 pounds.
Ability to communicate clearly in person, by phone, and electronically, and to maintain close visual attention to detail.

Nice To Haves

12 or more months of medical office experience.
Experience with EMR systems, medical terminology, and health care procedures.
Completion of a medical assistance program from an accredited institution.

Responsibilities

Greet patients and assist with check-in and check-out.
Schedule, confirm, and reschedule appointments.
Verify insurance coverage and explain patient financial responsibilities.
Collect co-pays, deductibles, and outstanding balances.
Answer incoming calls and assist with patient inquiries.
Obtain vital signs and lab specimens as required.
Assist with prior authorizations, referrals, and prescription requests.
Maintain and update patient records in accordance with HIPAA and organizational guidelines.
Work with peers, providers, managers, and billing teams to support quality care and operational efficiency.
Process paperwork, including letters, forms, and medical documentation.
Ensure patient information is accurate and up to date.
Maintain a clean and organized work area.
Educate patients about clinic policies.
Coordinate between patients, providers, and the clinic to close the loop on the patient journey.
Perform other duties assigned by leadership.
Meet attendance expectations, which are an essential function of the job.