Medical Assistant/Patient Care Coordinator (Outpatient)

Adventist Health•Glendale, CA

18h•$25 - $30

About The Position

Adventist Health Glendale is seeking a Medical Assistant/Patient Care Coordinator to provide non-invasive, routine technical support under the specific authorization and supervision of a licensed physician, podiatrist, physician assistant, nurse practitioner, or nurse midwife. The role also provides clerical and patient-coordination support, including greeting and directing visitors, scheduling appointments, collecting billing, insurance, and demographic information, and handling documents and phone calls. The position supports outpatient clinic operations by preparing exam rooms and patient charts, checking in patients, obtaining vital signs, performing ordered venipunctures and screening tests, coordinating referrals, maintaining records and supplies, and assisting patients with appointment preparations. Associates must receive required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply.

Requirements

High school education, GED, or equivalent is required.
Basic Life Support (BLS) Health Care Provider certification from an approved vendor per Adventist Health policy is required.
Facility-specific BLS certification from an approved vendor per Adventist Health policy is required.
Associates must receive all required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply.

Nice To Haves

Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent combination of licensure and experience.
Successful completion of audiometry and vision training, or a CHDP certificate, within six months of hire.
Phlebotomy certificate.

Responsibilities

Set up examination rooms and check in patients.
Maintain a patient recall system, including continuity-of-care logs for laboratory tests, referrals, and transfers.
Obtain vital signs and report significant findings and pertinent observations to the clinic physician.
Perform venipunctures, audiometry, and vision testing as ordered.
Answer phones, take messages, and direct calls to the appropriate person.
Admit patients into the clinic; pull charts and process encounter forms.
Verify and update insurance and patient information in the computer, and copy or scan insurance information for clinic registration.
Prepare charts with forms needed to complete visits and perform departmental filing.
Order and maintain adequate inventory of office supplies and equipment.
Identify patients’ insurance status and benefits, and identify and collect co-payments and applicable service limits.
Prepare and complete referrals, obtain authorizations, and assist patients and physicians with referral coordination as ordered.
Forward required information, charts, records, documents, and films as requested, and request prior patient records as needed.
Maintain department records, reports, and statistics, and provide appropriate forms to billing and other departments.
Inform patients of examination preparations and remind them when confirming appointments.
Obtain billing, insurance, and other demographic information.
Digitize films from prior studies, receive payments from attorneys for copying films or creating CDs, and coordinate film storage.
Assist with scheduling appointments and reservations for departmental classes, programs, and in-services.
Keep waiting rooms neat, clean, and organized; communicate with people waiting.
Monitor panels for alarms and report them to the appropriate department.
Provide coverage or assistance as needed to maintain department quality standards.
Compile information for reports, manuals, handouts, and meetings as needed.
Perform other job-related duties as assigned.