Medical Patient Care Coordinator

PDS Health•Henderson, NV

About The Position

The Medical Patient Care Coordinator’s primary role is to gain a financial commitment from patients so they can begin the best possible treatment as soon as possible. The coordinator educates patients about treatment choices, addresses common patient objections, and uses available financial options to collect treatment fees. The position also supports productive clinician schedules, front desk operations, phone reception, patient admission and discharge, insurance verification, data gathering and entry, statistical reporting, billing and clinical charting monitoring, productivity, and maintenance of medical records. The coordinator works with patients and clinic staff to coordinate fees, insurance benefits, approvals, appointments, and patient documentation. The role provides courteous, timely service to visitors and callers while helping ensure that patient care and clinic operations meet professional and regulatory standards. The position also assists the Supervisor or Manager with administrative duties, projects, and mandatory reporting as assigned.

Requirements

High school diploma or GED equivalent.
At least 1 year of business experience.
Administrative or support experience with a substantial customer service component; healthcare setting preferred.
Computer literacy, word-processing and data-entry skills, and keyboarding speed of 45–50 WPM.
Knowledge of Microsoft Office Suite, including Outlook, Word, and Excel.
Knowledge of office practices, technology applications, and patient insurance.
Good interpersonal communication skills.
Ability to follow standard operating procedures and documented workflows.
Understanding of general medical office operations and patient flow issues.
Ability to use standard office equipment, including telephones, copiers, scanners, fax machines, and multiline phone systems.
Ability to read, analyze, and interpret common insurance plans and financial information.
Ability to draw valid conclusions and use sound judgment when making decisions under pressure.
Ability to respond to common customer inquiries.
Ability to apply basic mathematical concepts, including division, multiplication, fractions, and percentages, to practical situations.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Organized and detail-oriented, with the ability to work in a fast-paced environment and multitask without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain strict confidentiality of patient records.
Ability to develop and maintain collaborative, effective working relationships with management and staff at all levels.
Ability to maintain an appropriate professional appearance and demeanor.

Nice To Haves

Bachelor’s degree.
Considerable prior coursework or on-the-job training in medical insurance, coding, billing, coordinating medical benefits, or auditing.
Experience in healthcare or a medical clinic.
Proficiency in Epic EHR.
Bilingual.

Responsibilities

Coordinate patient fees and insurance benefits, present financial options, and obtain necessary insurance approvals in a timely manner.
Assist with monitoring prescriptions, insurance coverage, and related paperwork.
Complete admission components, including obtaining charts and records, verifying insurance, and securing treatment authorization.
Handle daily and monthly billing operations according to clinic needs.
Use patient account software efficiently and accurately maintain patient financial and personal information.
Manage clinician schedules in scheduling software to support productivity and an effective patient experience.
Communicate schedule changes, patient issues, and clinician or office concerns to the team.
Greet clinic visitors promptly and courteously.
Answer phones and assist walk-in patients, providing timely and accurate information to patients, clinicians, organization personnel, and the public.
Schedule patient appointments and contact patients with appointment notifications or reminders, including time, date, and clinic directions.
Collect initial demographic and clinical patient information and enter it into the medical record.
Help ensure quality patient care and maintain the clinic in accordance with professional and regulatory standards.
Assist the Supervisor or Manager with administrative duties, projects, and mandatory reporting as assigned.
Educate patients on treatment choices, address common objections, and use financial options to collect treatment fees.
Provide front desk and phone reception support, patient admission and discharge, insurance verification, data gathering, statistical reporting, data entry, charting and billing monitoring, productivity support, and medical-record maintenance.