PATIENT CARE COORDINATOR (MEDICAL)

Comprehensive Community Health Centers Inc. • Glendale, CA

3d

About The Position

The Patient Care Coordinator exchanges pertinent non-routine information, answers questions, and offers guidance to individuals face to face, in writing, or by telephone. The role greets, instructs, directs, and schedules patients while supporting patient flow and administrative operations in a medical office.

The coordinator monitors patient and provider schedules, maintains registration and lobby areas, greets and checks in patients, and verifies and updates information in the medical record through the practice management system. The position also handles payments, insurance information, patient registration and document scanning, telephone calls, mail, daily business-office batches and statistical information, charge information, coding, data entry, billing, and collections. The coordinator follows procedures for release of information, obtains required signatures, complies with HIPAA regulations, and reports operational, equipment, or supply concerns to the Office Manager. Other assigned duties are performed under the direction of the Office Manager or Physician.

Patient interactions are expected to be attentive and personalized: greet patients proactively, listen and respond with eye contact, explain the care process, and provide updates throughout their visit.

Requirements

• High school diploma or GED.
• Must be bilingual in English and Spanish or Armenian.
• Experience operating a computer and word-processing software.

Nice To Haves

• Two years of experience in a medical office setting preferred.
• Medical Assistant Certification preferred.
• Certification through AAMA preferred.

Responsibilities

• Monitor patient and provider schedules in accordance with office policies.
• Maintain the registration and lobby areas.
• Greet, sign in, and check in patients while providing an exceptional patient experience.
• Verify and update patient information in the medical record through the practice management system, including household and income information.
• Collect co-pays, deductibles, and other payments as required.
• Obtain and verify current patient insurance information.
• Prepare welcome packets for future patients.
• Register patient data in the practice management system and scan documents.
• Answer and screen telephone calls, take messages, and provide information.
• Sort and deliver mail to the Office Manager.
• Attend meetings as required.
• Prepare daily batches for the business office and requested daily statistical information.
• Notify the Office Manager of potential patient-relations, patient-flow, employee, or other problems.
• Follow rules and procedures for release of information, obtain appropriate signatures, and submit information according to procedure.
• Report needed supplies and malfunctioning equipment to the Office Manager.
• Obtain charge information and perform coding and data entry.
• Complete billing and collection processes and prepare materials for distribution to appropriate sources.
• Comply with HIPAA regulations.
• Greet patients proactively, listen and respond with eye contact, personalize interactions, explain the care process, and provide updates throughout each visit.
• Perform other assigned duties under the direction of the Office Manager or Physician.

Benefits

• 100% employer-paid medical, dental, and vision coverage.
• 100% employer-paid life and Accidental Death & Dismemberment (AD&D) insurance.
• 401(k) with employer matching.
• Paid Time Off accrual, 10 paid holidays, and a Wellness Day Off.
• Flexible Spending Account (FSA).
• Fringe Marketplace Stipend.
• Optional supplemental insurance.
• Participation in the company-wide Profit Sharing Program for eligible employees.
• Professional development and opportunities for internal growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED