Patient Care Coordinator (Medical)

Comprehensive Community Health Centers•Glendale, CA

About The Position

The Patient Care Coordinator exchanges pertinent non-routine information, answers questions, and offers guidance to individuals face to face, in writing, or by telephone. The coordinator greets, instructs, directs, and schedules patients and supports their experience throughout visits. This role handles patient registration and records, insurance verification, payments, telephone calls, office information, billing and collection processes, and related administrative duties. The position follows office procedures and HIPAA requirements and performs other duties assigned under the direction of the Office Manager or Physician.

Requirements

High school diploma or GED.
Must be bilingual in English and Spanish or Armenian.
Experience operating a computer and using word-processing software.

Nice To Haves

Two years of experience in a medical office setting preferred.
Medical Assistant Certification preferred.
Certification through AAMA preferred.

Responsibilities

Monitor patient and provider schedules in accordance with office policies.
Maintain the registration and lobby areas appropriately.
Greet and sign in patients, providing an exceptional patient experience.
Check in patients and verify and update necessary information in the medical record through the PM system.
Ensure household and income information is current.
Collect co-pays, deductibles, and other payments as required.
Obtain and verify current patient insurance information.
Prepare welcome packets for future patients.
Register patient data through the PM system, including scanning documents.
Answer and screen telephone calls, take messages, and provide information.
Sort and deliver mail to the Office Manager.
Attend meetings as required.
Prepare daily batches for the business office and requested daily statistical information.
Notify the Office Manager of possible patient-relations, patient-flow, or employee problems.
Follow rules and procedures for release of information, acquire appropriate signatures, and submit information according to procedure.
Report needed equipment or supplies and malfunctioning equipment to the Office Manager.
Obtain charge information and perform coding and data entry.
Complete billing and collection processes and prepare items for distribution to appropriate sources.
Comply with HIPAA regulations.
Perform other assigned duties under the direction of the Office Manager or Physician.
Greet patients before they greet you; listen, respond, and make eye contact with every patient.
Personalize interactions, explain the process of care, and provide patients with updates throughout their visits.

Benefits

100% employer-paid medical, dental, and vision coverage.
100% employer-paid Life and Accidental Death & Dismemberment (AD&D) Insurance.
401(k) with employer matching.
Paid Time Off accrual.
10 paid holidays and a Wellness Day Off.
Flexible Spending Account (FSA).
Fringe Marketplace Stipend.
Optional supplemental insurance.
Participation in CCHC's company-wide Profit Sharing Program for eligible employees.
Professional development and opportunities for internal growth and advancement.