Medical Assistant/Patient Care Coordinator (Outpatient)

Adventist Health•Glendale, CA

About The Position

Performs non-invasive, routine technical support services under the specific authorization and supervision of a licensed physician, podiatrist, physician assistant, nurse practitioner, or nurse midwife. Greets and directs visitors and provides clerical support, including data entry, obtaining patient signatures on necessary documents and consent forms, filing, and answering phones. Schedules patient appointments and obtains necessary billing, insurance, and demographic information. The role supports outpatient clinic operations by preparing exam rooms and patient charts, assisting with patient check-in and admission, obtaining vital signs, performing ordered venipunctures and screenings, maintaining records and supplies, coordinating referrals, and helping patients with appointment preparations and insurance-related matters. Additional duties include maintaining organized waiting rooms, handling imaging films and related records, monitoring panels for alarms, and providing coverage or other job-related support as assigned.

Requirements

High school education, GED, or equivalent.
Basic Life Support (BLS) Health Care Provider certification from an approved vendor per Adventist Health policy is required.
Basic Life Support (BLS) certification from an approved vendor per Adventist Health policy is required by the facility.
All required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply.

Nice To Haves

Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or an equivalent combination of licensure and experience.
Successful completion of audiometry and vision training, or a CHDP certificate, within six months of hire.
Phlebotomy certificate.

Responsibilities

Set up exam rooms and check in patients.
Maintain a patient recall system, including continuity-of-care logs for lab tests, referrals, and transfers.
Obtain vital signs and report significant findings and pertinent observations to the clinic physician.
Perform venipunctures, audiometry, and vision testing as ordered.
Answer phones, take messages, and direct calls to the appropriate person.
Admit patients into the clinic; pull charts and process encounter forms.
Verify insurance and patient information in the computer, make appropriate updates, and copy or scan insurance information for clinic registration.
Prepare charts with the forms needed to complete each visit.
Perform filing and maintain department records, reports, and statistics.
Order and maintain adequate inventory of office supplies and equipment.
Identify patients’ insurance status and range of benefits; identify and collect co-payments and determine limits of services.
Prepare and complete referrals, obtain authorizations, and assist patients and physicians with referral coordination as ordered.
Complete and forward required information, charts, records, documents, and films as requested.
Request previous patient records from Medical Records as needed.
Provide appropriate forms to Billing and other departments.
Inform patients of examination preparations and remind them when confirming appointments.
Obtain necessary billing, insurance, and demographic information.
Digitize films from prior studies, receive attorney payments for copying films or creating CDs, and coordinate film storage in the assigned area.
Assist with scheduling appointments and making reservations for departmental classes, programs, and in-services.
Keep waiting rooms neat, clean, and organized, and communicate with people waiting.
Monitor panels for alarms and report them to the appropriate department.
Provide coverage or assistance as needed to maintain department quality standards.
Compile information for reports, manuals, handouts, and meetings as needed.
Perform other job-related duties as assigned.