Lead Coordinator, Patient Service Center
About The Position
The Lead Patient Service Center Coordinator supports Patient Service Representative staff by providing daily guidance and direction. The role may perform the responsibilities of Patient Service Coordinator I and II and fill in for Supervisors when they are unavailable. The Lead handles escalations, participates in focus groups for strategic initiatives, and facilitates staff meetings and trainings. Serving as a leader among peers, the Lead can also handle incoming queues, patient outreach, insurance verification, outbound calls, patient registration, and general patient inquiries.
Requirements
- High school diploma or equivalent required.
Nice To Haves
- Bilingual English/Spanish preferred.
- Four years of experience preferred in a customer service environment where a lead service/support role was primarily performed.
Responsibilities
- Provide daily guidance and direction to Patient Service Representative staff.
- Perform responsibilities of Patient Service Coordinator I and II as needed.
- Fill in for Supervisors when they are unavailable.
- Handle escalations as needed.
- Participate in focus groups for strategic initiatives.
- Facilitate staff meetings and trainings.
- Handle incoming queues and patient outreach.
- Perform insurance verification and outbound calls.
- Complete patient registration and resolve general patient inquiries.
Benefits
- Medical, dental, and vision insurance
- 403(b) retirement savings plans with employer matching contributions
- Flexible Spending Accounts
- Commuter Flexible Spending
- Career advancement and development opportunities
- Paid Time Off and holidays
- Paid CME days
- Malpractice insurance and tail coverage
- Tuition Reimbursement Program
- Corporate Employee Discounts
- Employee Referral Bonus Program
- Pet Care Insurance
- May qualify for discretionary bonuses or incentives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
