Service Desk Coordinator Trainer
JLL • Atlanta, GA2d • Onsite
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Service Desk Coordinator Trainer
JLL•Atlanta, GA
•Onsite
About The Position
The Service Desk Coordinator Trainer designs, develops, and delivers training programs tailored to department-specific skills, processes, and compliance requirements. The role creates training materials, presentations, hands-on exercises, and assessments aligned with learning objectives and organizational standards. Training may be delivered on second and third shifts as needed. The trainer evaluates employee competencies and training needs, leads department-specific new employee orientation, and provides ongoing education about new technologies, procedures, regulatory changes, and professional development. The role also offers real-time coaching, mentoring, follow-up sessions, and job aids to support employee performance. The position monitors training effectiveness using feedback, performance metrics, and business impact assessments, then refines training methods and content as needed. It collaborates with department managers and HR to align training with business objectives, compliance needs, career development, and succession planning. The trainer maintains training records and reports on metrics, completion rates, and training impact. This is an on-site position in Atlanta, Georgia, with flexible Monday–Friday hours of 8:00 a.m. to 4:00 p.m. The posted pay is $25.39 per hour. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.
Requirements
- Must be authorized to work in the United States without visa sponsorship.
Responsibilities
- Design, develop, and deliver department-specific training programs, materials, exercises, and assessments.
- Deliver training on second and third shifts as needed.
- Assess employee competencies, identify skill gaps and training needs, and collaborate with managers on individualized development plans.
- Lead new employee orientation for the department and provide ongoing training on technologies, procedures, regulatory changes, and professional development.
- Provide real-time coaching, one-on-one mentoring, follow-up sessions, and job aids or reference materials.
- Evaluate training effectiveness through feedback, performance metrics, and business impact assessments, and improve programs accordingly.
- Collaborate with department managers and HR to align training with business objectives, compliance requirements, career development, and succession planning.
- Maintain training records and report training metrics, completion rates, participant progress, program outcomes, and training impact to leadership.
Benefits
- 401(k) plan with matching company contributions
- Comprehensive medical, dental, and vision care
- Paid parental leave at 100% of salary
- Paid time off and company holidays
- Early access to earned wages through Daily Pay
- Supportive culture and comprehensive benefits focused on mental, physical, and emotional health
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
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