Service Coordinator Jobs

About The Position

Requirements

• Experience with performance metrics, process improvement, and policy enforcement
• Superior Customer Service skills
• Effective conflict resolution skills and maintain professionalism, poise during stressful situations
• Productive Relationship Management Skills
• Experience with training methods
• Excellent verbal and written communication skills including listening skills.
• Working knowledge of Microsoft Office – Outlook, Word, Excel
• Strong analytical, data analysis and problem solving skills
• Effective organizational and time management skills; ability to handle changing priorities
• Ability to apply good judgement, strong work ethics and integrity on the job.
• 5 plus years of supplying superior customer service experience
• High School diploma or GED equivalent minimum.
• Qualified Applicants must be legally authorized for employment in the United States.
• Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Nice To Haves

• CSR supervisory/lead experience preferred
• College preferred.
• People Management

Responsibilities

• Team lead for Customer Services Representatives (CSRs) by assisting the Branch Manager with training and reporting.
• Work with the Branch Manager (BM) to ensure delegated work flow to CSR’s is achieved.
• Provide feedback to Customer Service employees on performance under direction with the BM.
• Provide motivation to staff on giving excellent customer service to our customers.
• Coach & train employees as needed.
• Capture, compile and analyze data relating to department /customer service activities.
• Participate and/or lead process improvement efforts.
• Assists manager to fill open positions in department, review resumes and interview potential candidates.
• Participate in additional projects to support ongoing business needs.
• Ensure all employees are following work processes/procedures and take the required training
• Assist Branch Manager with branch operations and other duties as assigned
• Support sales teams and inside account representatives as well as all branches if needed

Benefits

• Benefits are effective on day one for all full-time direct hires.
• Training programs are available to help guide team members and develop new skills.
• Growth Opportunities - there are immense opportunities to grow your career.
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.