Service Coordinator

Alta•Livonia, MI

About The Position

The Service Coordinator interacts with service customers, technicians, parts and service vendors, and all levels of business management. The role schedules and confirms service appointments and supports service operations through work-order administration, payroll timecard entry, monitoring work in process, and resolving billing and invoicing questions. The position also coordinates periodic maintenance and equipment transportation, follows up with other departments on open issues, and cross-trains with administrative staff to provide backup coverage. The coordinator is expected to incorporate Alta's Guiding Principles into daily activities, perform other duties as assigned, and maintain consistent, regular, and reliable attendance, including being ready to work at the designated start time.

Requirements

Strong computer skills and working knowledge of Microsoft Word, Excel, and Outlook.
Excellent verbal and written communication skills.
Excellent time management skills and the ability to communicate with coworkers at all levels and with customers.
Intermediate language skills: ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Basic mathematical skills: ability to add and subtract two-digit numbers and multiply and divide with 10s and 100s, including using American units of money, weight, volume, and distance.
Basic reasoning ability: ability to apply common-sense understanding to detailed but uninvolved written or oral instructions and deal with problems involving a few concrete variables in standardized situations.
Ability to meet the described physical demands, including lifting up to 50 pounds occasionally.

Nice To Haves

Customer service experience is highly preferred.
Previous ERP experience is a plus.

Responsibilities

Answer internal and customer service calls.
Enter weekly payroll timecards.
Open and close work orders, accurately recording story lines in each order.
Cost work orders at a rate of no less than 225 segments per month.
Follow up with other inter-company departments on open issues.
Monitor work in process (WIP).
Schedule periodic maintenance for customer equipment.
Schedule transportation for equipment that needs to be moved to a branch and/or customer.
Cross-train with other administrative staff to provide backup in all positions.
Research billing and invoicing questions and provide solutions.
Incorporate Alta's Guiding Principles into daily activities.
Perform other duties as assigned.
Maintain consistent, regular, and reliable attendance, including being ready for work at the designated start time.