Customer Service Coordinator MICWH

HCA Healthcare•San Antonio, TX

1d•Onsite

About The Position

South Texas Radiology Imaging Centers is seeking a Customer Service Coordinator to provide patients and physicians with an effective, professional way to register for facility procedures. The coordinator communicates using proper telephone etiquette, forwards information efficiently, accurately schedules radiology procedures, and performs secretarial and clerical duties. The role welcomes patients and visitors, answers or directs inquiries, and updates and retrieves patient records. It schedules appointments to support patient and referring-physician satisfaction and appropriate use of radiology information system resources. The coordinator helps patients and families feel comfortable, coordinates patient flow, monitors schedules to minimize delays, communicates schedule changes and timing with scheduling staff and the designated Air Traffic Control (ATC) person, and records changes in patient history notes. The coordinator also maintains patient accounts and demographic and financial information, follows collection policies and processes, protects confidential information, and handles film and copy requests, including obtaining prior outside films as required by STRIC policy.

Requirements

High school diploma or GED.
Complete initial and ongoing training and competencies defined by the facility for the needs of the patient population served.

Nice To Haves

RIS or radiology medical records training is desired but not required.

Responsibilities

Welcome patients and visitors in person or by telephone; answer or refer inquiries.
Update and retrieve patient records to ensure treatment information is available.
Schedule appointments in person or by telephone to support patient and referring-physician satisfaction and appropriate RIS modality resource utilization.
Help patients and families by anticipating anxieties, answering questions, and maintaining a patient-focused reception area.
Coordinate patient flow and monitor the schedule to minimize delays.
Regularly update the designated Air Traffic Control (ATC) person and communicate schedule changes and timing with scheduling staff throughout the day.
Document scheduling changes appropriately in patient history notes.
Obtain, record, and update patient demographic and financial information, including waivers, ABNs, and financial responsibility forms; document paperwork with appropriate physician-preference instructions.
Follow collection policies and processes accurately.
Protect the confidentiality of patients’ personal and financial information.
Process film and copy requests as needed, assist with printing, and obtain prior outside films as required by STRIC policy.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine services
Free counseling and referral services
Paid time off and paid family leave
Long- and short-term disability coverage and leaves of absence
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service
Employee Stock Purchase Plan
Flexible spending accounts
Tuition assistance, student loan assistance, certification support, and dependent scholarships
Fertility and family-building benefits
Adoption assistance
Life insurance and supplemental health protection plans
Auto and home insurance
Legal counseling
Identity theft protection and consumer discounts
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling