Hospice - Team Coordinator

Jewish Social Service Agency•Rockville, MD

2d•Onsite

About The Position

JSSA is seeking a full-time Team Coordinator to support its fast-paced Hospice team. The Team Coordinator is a first-line resource for Hospice Clinical Managers, coordinating schedules, staffing, and patient hospice-care needs, including durable medical equipment (DME), aides, medical and office supplies, and administrative documents. The role supports timely and efficient care delivery using the Homecare Homebase electronic health record system. The position serves as a central contact within the Hospice Call-Center and communicates schedule changes, urgent patient needs, and other issues to patients, families, staff, and healthcare professionals. It also handles general office duties and provides administrative support to the clinical team as needed. The position is office-based, Monday through Friday, from 10:00 a.m. to 6:30 p.m.

Requirements

Associate degree.
Three to five years of experience performing phone-related work under pressure in the healthcare field.
Demonstrated organizational and time-management skills.
Ability to multitask and work in a fast-paced environment.
Demonstrated flexibility and adaptability, with outstanding customer-service skills.
High proficiency with Microsoft Office 365 applications, Homecare Homebase electronic medical records, and other databases.
Familiarity and comfort with medical terminology.
Ability to manage confidential information sensitively.
Ability to communicate professionally with patients, powers of attorney, legal guardians, primary care physicians, and other community and medical providers.
Ability to work in the office Monday through Friday from 10:00 a.m. to 6:30 p.m.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Serve as a central point of contact and primary member of the Hospice Call-Center.
Communicate schedule changes, urgent patient needs, and issues to patients, families, staff, and other healthcare professionals.
Confirm and relay information, including DME requests, aide coverage, and verification of received orders, among patients, families, staff, and service providers.
Perform general office duties and support the clinical team with administrative tasks as needed.
Create schedules and communicate changes.
Maintain patient and staff records in the Homecare Homebase electronic health record system.
Manage staff availability.
Help ensure compliance with care plans and agency policies.