Hospice - Team Coordinator

JSSA•Rockville, MD

1d•Onsite

About The Position

JSSA is seeking a full-time Team Coordinator to support its fast-paced Hospice team. The position is the first-line resource for Hospice Clinical Managers for scheduling, staffing, and coordinating patient hospice care, including durable medical equipment (DME), aides, medical and office supplies, and administrative documents. The coordinator helps ensure timely, efficient care delivery using the Homecare Homebase electronic health record system. The Team Coordinator serves as a central point of contact within the Hospice Call-Center, relays schedule changes and urgent needs, confirms service requests and orders, and provides general office and administrative support to the clinical team. The position is based in the office Monday through Friday, 10:00 a.m. to 6:30 p.m.

Requirements

Associate degree required; bachelor's degree preferred.
3–5 years of experience performing phone-related work under pressure in the healthcare field.
Demonstrated organizational and time-management skills.
Ability to multitask and work in a fast-paced environment.
Demonstrated flexibility, adaptability, and outstanding customer service skills.
High proficiency with Microsoft Office 365 applications, Homecare Homebase electronic medical record, and other databases.
Familiarity and comfort with medical terminology.
Ability to manage confidential information sensitively.
Ability to communicate professionally with patients, powers of attorney, legal guardians, primary care physicians, and other community and medical providers.
Ability to work in the office Monday through Friday from 10:00 a.m. to 6:30 p.m.

Nice To Haves

Bachelor's degree.

Responsibilities

Serve as a central point of contact and primary member of the Hospice Call-Center.
Communicate schedule changes, urgent patient needs, and issues to patients, families, staff, and other healthcare professionals.
Confirm and relay information, including DME requests, aide coverage, and verification of orders received, between patients, families, staff, and service providers.
Perform general office duties and administrative tasks in support of the clinical team.
Create schedules and communicate changes.
Maintain patient and staff records in the Homecare Homebase electronic health record system.
Manage staff availability and ensure compliance with care plans and agency policies.