Hospice Team Coordinator

Compassus•Seattle, WA

5d•$23 - $34

About The Position

The Hospice Team Coordinator coordinates and oversees the delivery of hospice care services, maintains accurate patient records, and facilitates communication and collaboration among team members so patients receive appropriate care, comfort, and support. The role models Compassus values—Compassion, Integrity, Excellence, Teamwork, and Innovation—and promotes the Compassus philosophy and 6 Pillars of Success. It also upholds the Code of Ethical Conduct and supports positive working relationships across departments and with external stakeholders. The coordinator manages patient data and documentation in the HCHB system and electronic medical records, supports regulatory compliance and accurate billing, monitors orders and records, and helps coordinate interdisciplinary team activities. The role also serves as a central point of contact for hospice staff, patients, and families, and provides administrative support to the Hospice Director of Clinical Services.

Requirements

High school diploma or GED.
Strong written and verbal communication skills.
Ability to understand, read, write, and speak English.
Ability to perform basic mathematical calculations, including computing rates, ratios, and percentages.
Ability to read and interpret business, professional, technical, and regulatory materials, and to write reports, correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties.
Ability to communicate effectively with physicians, nurses, and other healthcare personnel.
Experience answering telephones and responding to patients or families.
High integrity and ability to maintain confidential information, including patient records.
Ability to stand, walk, and perform manual dexterity tasks regularly; ability to lift and move objects up to 25 pounds; visual acuity for close and distance vision, color and peripheral vision, depth perception, and focus adjustment.

Nice To Haves

At least two years of experience with medical records, medical office, or business office support is highly preferred.

Responsibilities

Enter and manage referral intake information, new admission details, and patient demographic updates.
Ensure admission documentation is complete, signed, dated, and includes the attending physician or medical director’s Certification of Terminal Illness and order to admit; upload documents into HCHB.
Maintain and update patient records in HCHB, generate regulatory compliance reports, and add coordination notes as needed.
Monitor durable medical equipment and medical supply orders and report notable trends or issues to management.
Monitor timely return of physician orders and facilitate their processing.
Verify and upload paper-based visit records into the EMR and HCHB, and organize documents in the appropriate patient charts.
Confirm that the ordered level of care matches the billable level of care for each patient.
Collect and upload decertification paperwork and notify relevant healthcare providers of patient discharge through coordination notes.
Request medical records and hospital inpatient charts as needed, and process relevant provider notifications.
Coordinate among interdisciplinary team members to support holistic patient care.
Act as a central point of contact for the hospice team, patients, and families, facilitating communication.
Answer incoming calls, take accurate messages, and transfer calls to appropriate personnel.
Manage the phone system and switch to the secondary system when necessary.
Assist the Hospice Director of Clinical Services with pre- and post-IDT activities, including preparing agendas and updating plans of care; send updated plans of care to attending physicians by mail or fax.
Prepare patient binders for facility settings, keeping essential information organized and accessible.
Perform other duties as assigned.