Hospice Team Coordinator

Compassus•Galesburg, IL

11d

About The Position

The Hospice Team Coordinator models Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation, promotes the Compassus philosophy and its 6 Pillars of Success, upholds the Code of Ethical Conduct, and supports positive relationships across the company and with external stakeholders. The role coordinates hospice care services, maintains accurate patient records, and facilitates communication and collaboration so patients receive appropriate care, comfort, and support. The coordinator manages patient information and admission documentation in the HCHB and EMR systems, tracks orders and medical supplies, organizes patient records, supports accurate billing documentation, and assists with patient discharge and provider notifications. The role also serves as a central communication contact for the hospice team, patients, and families, and supports the Hospice Director of Clinical Services with interdisciplinary team activities and plans of care. This position requires a high school diploma or GED. At least two years of experience with medical records, a medical office, or business office support is highly preferred. The role involves regular standing and walking, manual dexterity, and the ability to lift and move objects up to 25 pounds. Adaptations may be made to accommodate team members with disabilities.

Requirements

High school diploma or GED.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages.
Ability to read and interpret business, professional, technical, and governmental materials; write reports, business correspondence, and procedure manuals; and present information and respond to questions effectively.
Strong written and verbal communication skills.
Ability to understand, read, write, and speak English.
Ability to communicate effectively with physicians, nurses, and other healthcare personnel.
Experience answering telephones and responding to patients or families.
High integrity and ability to maintain confidential information, including patient records.
Ability to regularly stand and walk, use manual dexterity, and lift and move objects weighing up to 25 pounds.
Visual acuity for close and distance vision, color and peripheral vision, depth perception, and focus adjustment.

Nice To Haves

At least two years of experience with medical records, medical office, or business office support is highly preferred.

Responsibilities

Enter and manage patient data, including referral intake information when applicable, admission details, and demographic updates.
Ensure admission documentation is complete, signed, and dated, including the attending physician or medical director's Certification of Terminal Illness and order to admit; upload documentation into HCHB.
Maintain and update patient records in HCHB, generate regulatory compliance reports, and add coordination notes as needed.
Monitor durable medical equipment and medical supply orders, and notify management of notable trends or issues.
Monitor the timely return of physician orders and facilitate their processing.
Verify and upload paper-based visit records into the EMR and HCHB systems.
Organize uploaded documents in the appropriate patient charts.
Confirm that each patient's ordered level of care matches the billable level of care.
Collect decertification paperwork, upload it to patient records, and notify relevant healthcare providers of patient discharges through coordination notes.
Request medical records and hospital inpatient charts as needed, and process relevant provider notifications.
Facilitate coordination among interdisciplinary team members to support holistic patient care.
Serve as a central point of contact for the hospice team, patients, and families.
Answer incoming calls, take accurate messages, and route calls to appropriate personnel.
Manage the phone system and switch to the secondary system when necessary.
Assist the Hospice Director of Clinical Services with pre- and post-IDT activities, including preparing agendas and updating plans of care; send updated plans of care to attending physicians by mail or fax.
Prepare binders for patients in facilities, organizing essential information for ready access.
Perform other duties as assigned.