Customer Service Coordinator

TJX•Fremont, CA

1d•Onsite

About The Position

The Customer Service Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promote loyalty programs. The role leads by example through customer engagement and by maintaining a clean, organized store. It trains and mentors Associates on front-end principles and on personalizing customer interactions, while coordinating register assignments, POS coverage, and Associate breaks. The coordinator addresses customer concerns, helps ensure work is completed according to the store plan, communicates priorities and progress, and partners with Management on training needs. The position also supports labor-law and policy compliance, shrink reduction, credit and loyalty programs, and store safety. Other duties may be assigned. The position is at TJ Maxx Store 0404 in Fremont, California. Starting pay is $19.05 to $19.55 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Available to work a flexible schedule, including nights, weekends, and holidays.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Able to work effectively with peers and supervisors as a team player.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and role-model outstanding customer service.
Oversee front-of-store Associates to ensure prompt, courteous service and promote loyalty programs.
Lead by example by engaging with customers and maintaining a clean, organized store.
Promote a positive internal and external customer experience, honesty, integrity, and confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing customer experiences while promoting loyalty programs.
Assign registers, support POS coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks according to the store plan, prioritizing as needed.
Communicate priorities and progress accurately and effectively with Management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) with Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for those meeting service or hours requirements
Medical, dental, and vision coverage for those meeting service or hours requirements
Health savings account (HSA) for those meeting service or hours requirements
Health care flexible spending account (FSA) for those meeting service or hours requirements
Life insurance for those meeting service or hours requirements
Short- and long-term disability coverage for those meeting service or hours requirements
Paid parental leave for those meeting service or hours requirements
Paid holidays, vacation, and sick time for those meeting service or hours requirements
Auto and home insurance discounts for those meeting service or hours requirements
Scholarship program
Adoption assistance