Service Coordinator

Generac • Sussex, WI

1d

About The Position

Energy Systems is a full-service distributor of Generac equipment and solutions, providing sales, service, and rentals. The Service Coordinator serves as the primary customer contact for service requests, manages service jobs and technician schedules, coordinates preventative maintenance and repairs, and tracks work orders through completion. The role also supports the Service Department and participates in a rotating on-call team for emergency service requests, as required by location.

Requirements

• High school diploma or GED.
• One to three years of administrative experience in a service-related business.
• One to three years of scheduling field technicians and/or customer service experience.
• Computer literacy, including working knowledge of Microsoft Office applications such as Outlook, Word, and Excel.
• General knowledge of service parts and the service industry, including basic mechanical and technical aptitude.
• Time-management skills and the ability to prioritize work assignments.
• Proven interpersonal skills with internal and external customers, and the ability to work as part of a team.
• Ability to handle high-pressure situations.
• Basic math skills for computing percentages, multipliers, sales tax, and parts-order totals.

Nice To Haves

• Associate or bachelor's degree in a related field.
• Four years of administrative experience in a service-related business.
• Four years of scheduling field technicians and/or customer service experience.
• Working knowledge of business enterprise systems such as FieldServio or SAP.
• Proficiency in schematic and service documentation.

Responsibilities

• Serve as the primary point of contact for customers, triaging incoming service requests and ensuring prompt resolution.
• Create and manage service jobs in the system and coordinate technician schedules to optimize efficiency.
• Proactively schedule preventative maintenance and repair services and confirm details with customers.
• Use customer portals to oversee and update open work orders, ensuring accuracy and timeliness.
• Track job progress from initiation through completion and escalate issues as needed to meet deadlines.
• Participate in department meetings with the service operations team to align priorities and resolve challenges.
• Provide cross-functional support to other Service Department roles as needed to maintain operational continuity.
• Participate in a rotating on-call team to respond to emergency service requests, as required by location.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED