Client Service Coordinator

BDA • Troy, MI

1d • Hybrid

About The Position

The Client Service Coordinator (CSC) supports global Account Managers in executing branded merchandise programs across multiple markets. The role coordinates product sourcing, quoting, order processing, and delivery tracking while addressing the needs of international clients. CSCs work with vendors, internal teams, and Account Managers to support profitability, maintain service levels, and deliver branded merchandise solutions across BDA’s global operations. The position is suited to detail-oriented, creative professionals with experience in sales support, purchasing, merchandising, or account coordination who are comfortable in a fast-paced international business environment. BDA describes this role as a potential pathway to future growth and a transition into the sales team.

Candidates must live within commuting distance of a BDA office in Sandy Springs, Georgia; Dallas, Texas; Troy, Michigan; or Indianapolis, Indiana. The schedule is flexible onsite: four days per week in the office and one day from home.

Requirements

• At least 2 years of experience in sales coordination, account management, or purchasing.
• Ability to communicate effectively with clients, vendors, and internal teams across time zones and regions.
• Strong analytical and organizational skills and high attention to detail.
• Project management skills, including the ability to manage multiple orders, deadlines, and priorities.
• Must live within commuting distance of the Sandy Springs, GA; Dallas, TX; Troy, MI; or Indianapolis, IN office.
• Must be 18 years or older to apply.

Nice To Haves

• Experience in BPO, e-commerce, retail, or merchandising industries.
• Experience in customer service, vendor negotiation, or procurement.
• Proficiency with Microsoft Suite (Excel, PowerPoint, Outlook, and Teams), Salesforce, Oracle EBS, Smartsheet, Canva, and other relevant tools.
• Proficiency in creating reports and presentations.
• Knowledge of branded merchandise, promotional products, or supply chain management.
• A bachelor’s degree in business, Marketing, or a related field; preferred but not required.

Responsibilities

• Collaborate with global Account Managers to source, price, and present merchandise options to clients in different regions.
• Research and recommend customized branded merchandise solutions aligned with brand strategy and client objectives.
• Prepare and manage sales proposals, quotations, and cost analysis reports.
• Process and track global orders from initial request through final delivery, ensuring details are accurate.
• Coordinate with regional and international vendors on pricing, timelines, and product quality.
• Monitor and follow up on shipments and address potential delays and logistical challenges.
• Maintain order status reports, sales records, and inventory tracking for multiple markets.
• Use Excel to analyze order trends, profitability, and operational efficiency.
• Provide Account Managers and leadership with updates on order progress, challenges, and client feedback.
• Coordinate with sales, production, creative services, finance, and warehouse operations to support execution.
• Identify risks and troubleshoot order fulfillment, vendor management, and client satisfaction issues.
• Adapt to changing priorities and market demands while maintaining service standards across global accounts.

Benefits

• Robust PTO
• Vacation
• Paid volunteer day
• Holidays
• Summer Fridays
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• 401(k)
• Tuition reimbursement
• Mental health and financial wellness programs
• Professional development opportunities
• Certain revenue-generating positions may be eligible for incentive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed