Client Service Coordinator

Pero Family Farms Food Company LLC•Delray Beach, FL

18h•Onsite

About The Position

The Client Services Coordinator supports the Client Services team while developing knowledge of the organization’s products, services, and processes. The role is responsible for data entry and coordinating communications so client orders are followed from placement through shipment, troubleshooting, and invoicing. The coordinator works with clients and departments across the organization, monitors operational activities and order processing, and learns the appropriate channels for communicating sales-team needs. The position is based onsite in Delray Beach, Florida, and is full-time and exempt. Most work takes place in an office environment, with frequent access to refrigerated cooler areas and controlled production environments. The role requires compliance with GMP requirements, PPE use, and sanitation and food-safety protocols.

Requirements

Bachelor’s degree in business administration, supply chain management, or a related field.
At least 3 years of proven experience in client services, customer relations, or account management.
Strong written and verbal communication and interpersonal skills, with the ability to build rapport and collaborate with internal and external teams.
Excellent organizational and multitasking abilities and attention to detail in a fast-paced environment.
Proficiency with project management tools, CRM software, and Microsoft Office.
Ability to access cooler areas and work in cold temperatures to preview products and pack samples as necessary.
Ability to comply with GMP requirements, use required PPE, and follow sanitation and food-safety protocols in controlled production environments.
Ability to sit for extended periods while using a computer and phone.
Ability to lift and handle office materials usually weighing under 20 pounds and product cases weighing 10–40 pounds or more.

Nice To Haves

Experience in client services, customer relations, or account management in the food manufacturing industry.

Responsibilities

Receive and process client orders accurately and efficiently.
Coordinate with internal teams to ensure timely delivery of orders.
Address order-related issues and concerns, including delays and quality issues.
Maintain accurate records of client interactions, service requests, and resolutions using designated software systems.
Support the team in responding promptly and accurately to client requests and concerns.
Review reports and analyze data to track client satisfaction and service metrics and identify improvement areas.
Communicate trends and forecasting insights to managers to support strategic decisions and alignment with client needs.
Collaborate with sales, operations, finance, and other teams to coordinate resources, schedule appointments, and resolve service issues.
Help build and maintain client relationships by understanding clients’ requirements and preferences.
Identify potential issues affecting client satisfaction and implement corrective actions to prevent recurrence and improve the client experience.
Assist and train other support-service staff and sales representatives to ensure sales processes are complete and customer needs are met.
Proactively answer phones and emails.
Assist with trouble reports and placement of rejected products.
Act as a liaison to directors, managers, and coordinators during company trips, client visits, and meetings.
Assist with additional tasks and projects as assigned.
Access coolers to preview products and pack samples as necessary.