Client Service Coordinator

BluePearl Vet, LLC•Malvern, PA

1d•$19 - $29•Onsite

About The Position

BluePearl Pet Hospital in Malvern, Pennsylvania, is hiring a Client Service Coordinator to provide welcoming, compassionate service to clients and support the hospital team. The role involves greeting visitors, assessing arriving clients’ needs and pets’ general condition, distinguishing stat from standard emergency arrivals, and directing non-patient calls and visitors to the appropriate team member. The coordinator also confirms appointments and provides preparation information, supports grieving clients, and coordinates with service agencies during the handling of pet remains. Schedules include shifts from 12 p.m. to 10 p.m. and 2 p.m. to 12 a.m., with rotating weekends required. The listed pay range is $18.50–$29.00 per hour, dependent on experience and advancement through the company’s leveling system. Eligible night and weekend hours receive shift differential pay, subject to a four-hour minimum. BluePearl describes a collaborative, family-like hospital culture and offers opportunities for professional growth, learning, and career advancement. Benefits and development offerings include continuing education support, training through BluePearl University, mental health resources through Lyra, insurance options, paid time off, retirement savings, and other associate programs.

Requirements

Ideal candidates will have prior veterinary medicine experience.
Excellent customer service skills.
Ability to offer guidance, comfort, and support.
Rotating weekend availability is required.
Availability for schedules that include 12 p.m.–10 p.m. and 2 p.m.–12 a.m.

Responsibilities

Greet clients and visitors warmly and professionally when they enter the hospital.
Maintain a friendly, approachable demeanor and communicate clearly and calmly in person and by telephone.
Listen compassionately to clients.
Assess each arriving client’s needs and the pet’s general condition.
Determine whether an emergency arrival is a stat or standard emergency.
Respond to non-patient calls and visitors and connect them with the appropriate team member.
Confirm appointments in advance and ensure clients receive accurate information about preparing their pets.
Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
Serve as a liaison between clients and service agencies during the handling of pet remains, ensuring a complete, accurate, and compassionate process.

Benefits

Trupanion pet insurance and associate discounts on pet treatments, procedures, and food.
Career development and advancement opportunities, including talent development programs and leadership workshops.
Annual continuing education allowance and free continuing education sessions.
BluePearl University training and clinician access to more than 2,000 medical journals.
Lyra access to 12 mental health care sessions annually at no charge, plus other well-being resources.
Continuing education reimbursement of $500 per year for CVT associates and $750 per year for VTS associates, with eligible allowance rollover up to $1,500.
Annual continuing education stipend of $150 for non-credentialed, full-time paraprofessionals.
Eight paid continuing education hours annually for full-time CVT associates.
Twelve paid continuing education hours annually for full-time VTS associates, with carryover up to a maximum of 24 hours.
Company-paid short-term and long-term disability.
Parental leave benefits.
Health, dental, vision, and life insurance options.
Paid time off and floating holiday plans.
Health Savings Account.
Flexible Savings Account.
401(k) retirement plan.
Annual scrub allowance of $200 in BluePearl store credit for full-time associates.
Referral bonus program.
State licensure reimbursements.
VTNE reimbursements.
Additional benefits for pursuing and established VTS technicians.
Competitive shift differential pay for eligible night and weekend hours.