Client Service Coordinator

HairClub • Virginia Beach, VA

6d

About The Position

The Client Service Coordinator is the first point of contact for clients and visitors, welcoming them and helping create a positive, confidence-building experience. The role supports clients receiving hair loss treatment solutions and assists the styling team with scheduling, documentation, appointment changes, sales, and administrative work. This position requires a strong focus on client experience, professional communication, organization, and the ability to resolve minor issues.

Requirements

• At least one year of previous guest service experience.
• Experience with point-of-sale systems and other business software.
• Strong focus on exceptional member experience.
• Friendly, congenial, outgoing, and empathetic communication skills.
• Ability to reach and stimulate others while being aware and responsive to their needs and interests.
• Ability to communicate professionally with all persons in the Company.
• Superior organizational and time-management skills.
• Ability to work under time constraints and pressure.
• Ability to work independently and be self-motivated.
• Professional image.

Responsibilities

• Greet clients and visitors promptly, maintain a positive attitude, and assist with reasonable requests.
• Answer incoming calls promptly and professionally, provide accurate information, and direct calls to staff while minimizing disruption to clients present.
• Resolve minor client issues using critical thinking and problem-solving; escalate appropriate situations to the Client Relationship Manager and Center Manager.
• Enter client transactions accurately using the correct performers, service or product codes, and tenders.
• Manage scheduling activities, including advance booking, wait times, hollow schedules, service accuracy, appointment ticket accuracy, and appointment confirmations.
• Support the styling team with scheduling, documentation, communicating appointment changes, retail and service add-on sales, and administrative duties.
• Perform other reasonable duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed