Client service coordinator

Nesco Resource•Orlando, FL

About The Position

Nesco Resource is hiring a detail-oriented and organized Client Service Coordinator to manage customer orders from purchase order through production and final shipment, ensuring a smooth process and excellent customer service. The role involves coordinating with multiple departments, tracking order status, preparing shipping documents, and supporting cross-functional communication in a fast-paced environment.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Excellent organizational, analytical, and problem-solving abilities.
Proficient in Microsoft Word and Excel.
Ability to prioritize multiple tasks, meet deadlines, and work effectively in a team environment.

Nice To Haves

College degree.
Previous experience in customer service, order management, project coordination, or administrative support.
Experience with ERP systems and project management.

Responsibilities

Enter and manage customer orders in the ERP system.
Track customer orders from order entry through shipment.
Monitor incoming customer materials and communicate order status.
Coordinate with Production, Purchasing, and Operations on scheduling and order requirements.
Prepare and send shipping documentation, including Certificates of Analysis (CoAs), batch records, and certifications.
Complete inventory reports for customers.
Close completed orders in the ERP system.
Assist with packaging and shipping product samples.
Participate in daily team meetings and support cross-functional communication.
Complete change control and deviation documentation as needed.