Client Service Coordinator

Konare Law•Timonium, MD

About The Position

Konare Law is a boutique immigration firm focused on removal defense, representing individuals and families facing deportation. The Client Service Coordinator is often the first point of contact for clients and supports day-to-day firm operations by coordinating client intake, retainer agreements, and billing alongside attorneys and the office manager. The role requires bilingual English and Spanish fluency and involves working with clients in sensitive, often stressful circumstances.

Requirements

Fluent spoken and written English and Spanish.
High school diploma or equivalent.
At least 2 years of experience in a professional office setting.
At least 2 years of customer service experience.
Ability to handle sensitive client information with discretion.

Nice To Haves

At least 1 year of billing or accounting experience.
Prior experience at a law firm, immigration services organization, or other professional services setting.
Personal connection to or experience working with immigrant communities.

Responsibilities

Greet clients in person and by phone in English and Spanish.
Manage incoming calls on a multi-line system, route voicemails, and ensure timely follow-up.
Follow up with potential clients on a 30-day cycle.
Prepare retainer agreements and quotes according to firm guidelines under attorney supervision.
Collect retainer down-payments during client onboarding.
Update client records with payments, balances, and contact information.
Schedule meetings, consultations, and appointments.
Handle mail, deliveries, and email correspondence.
Open and close the office and keep the front area welcoming and stocked.
Process invoices and support billing accuracy.
Maintain strict client confidentiality.

Benefits

Medical insurance with 90% of the premium covered.
Dental and vision insurance fully covered by Konare Law.
Short-term and long-term disability insurance and $25,000 basic life/AD&D coverage, fully covered.
Gold's Gym membership at 50% off the monthly fee, with no sign-on charge.
14 days of PTO, with an accrual increase after year 2.
10 or more paid holidays.
Weekly Friday lunches.
Team activities throughout the year.
401(k) with up to 4% employer match, eligible after 1 year.
Access to LexisNexis, AILA Library, Practice Law Institute (PLI), Law360, and Master Series.
In-house training program and mentorship from experienced immigration attorneys.