Client Service Coordinator

AccentCare, Inc. • Wyomissing, PA

6d • Onsite

About The Position

The Client Service Coordinator supports daily personal care services operations, including electronic visit verification (EVV), payroll, scheduling, authorization changes, and coordination of Care Partner teams. The role works with Field Supervisors, payer Case Management teams, clients, and office staff to support service delivery, client satisfaction, and required visit completion. The coordinator also assists with recruiting, onboarding, and staff training. The position is based in the Wyomissing office, with one day per week in Pottville for orientation. It is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m., and is not remote. Pay is $18.00–$20.00 per hour, with the offer based on experience.

Requirements

• High school diploma or GED required.

Nice To Haves

• Associate degree preferred.
• Staffing experience preferred.
• Previous home health care or home care experience highly desirable.

Responsibilities

• Functions as primary support for daily EVV and payroll functions.
• Processes and communicates authorization and schedule changes to support coordination of service and client satisfaction.
• Coordinates utilization of Care Partner teams to meet fill rate expectations.
• Researches and resolves payroll and billing questions under the direction of the Client Service Manager.
• Serves as liaison for Field Supervisors in communication with payer Case Management teams.
• Supports recruiting and onboarding needs of the team.
• Schedules, monitors, and reports all required client visits by Field Supervisors.
• Assists the Client Service Manager with presenting staff training on program requirements to newly hired and current office employees.

Benefits

• Medical, dental, and vision coverage.
• Paid time off and paid holidays.
• Professional development opportunities.
• Company-matching 401(k).
• Flexible spending and health savings accounts.
• Wellness offerings, including an employee assistance program, pet insurance, and access to the Calm meditation, sleep, and relaxation app.
• Programs to celebrate achievements, milestones, and fellow employees.
• Company store credit for first AccentCare-branded scrubs for patient-facing employees.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED