Client Service Coordinator

Konare Law•Timonium, MD

About The Position

Konare Law is a boutique immigration firm focused on removal defense, representing individuals and families facing deportation. The Client Services Coordinator is the first point of contact for clients and supports daily firm operations by coordinating client intake, retainer agreements, and billing in collaboration with attorneys and the office manager. The role requires spoken and written fluency in English and Spanish because many clients primarily speak Spanish. The coordinator greets clients, manages communication and follow-up, prepares attorney-supervised retainer agreements and quotes, collects initial payments, updates client records, schedules appointments, handles office correspondence and deliveries, supports billing, and helps maintain a welcoming office. The position requires discretion with sensitive client information and includes opening and closing the office.

Requirements

Bilingual fluency in spoken and written English and Spanish.
High school diploma or equivalent.
At least 2 years of experience in a professional office setting.
At least 2 years of customer service experience.
Comfort handling sensitive client information with discretion.

Nice To Haves

At least 1 year of billing or accounting experience.
Prior experience at a law firm, immigration services organization, or other professional services setting.
Personal connection to or experience working with immigrant communities.

Responsibilities

Greet clients in person and by phone in English and Spanish, often as their first point of contact.
Manage incoming calls on a multi-line phone system, route voicemails, and ensure timely follow-up.
Follow up with potential clients on a 30-day cycle.
Prepare retainer agreements and quotes according to firm guidelines under attorney supervision.
Collect retainer down-payments during client onboarding.
Update client records with payments, balances, and contact information.
Schedule meetings, consultations, and appointments.
Handle mail, deliveries, and email correspondence.
Open and close the office and keep the front area welcoming and stocked.
Process invoices and support billing accuracy.
Maintain strict client confidentiality.

Benefits

Medical insurance with 90% of the premium covered.
Dental and vision insurance fully covered by Konare Law.
Short-term and long-term disability insurance fully covered.
$25,000 basic life and AD&D insurance fully covered.
Gold's Gym membership at 50% off the monthly fee, with no sign-on charge.
14 days of PTO, with accrual increasing after the second year.
10 or more paid holidays.
Weekly Friday lunches provided by the firm.
Team activities throughout the year.
401(k) with up to 4% employer match, available after 1 year.
Access to LexisNexis, AILA Library, Practice Law Institute (PLI), Law360, and Master Series.
In-house training program and mentorship from experienced immigration attorneys.