Client Service Coordinator

BDA•Indianapolis, IN

7d•Hybrid

About The Position

The Client Service Coordinator (CSC) supports global Account Managers in executing branded merchandise programs across multiple markets. The role coordinates product sourcing, pricing, proposals, order processing, and delivery tracking while serving the needs of international clients. Working with vendors, internal teams, and Account Managers, the CSC contributes to profitability, service quality, and the delivery of branded merchandise solutions across BDA’s global operations. The position is suited to detail-oriented, creative professionals with experience in sales support, purchasing, merchandising, or account coordination who are comfortable in a fast-paced international business environment. BDA describes the role as a pathway for candidates who aspire to move into the sales team. The position is based near BDA’s Indianapolis, Indiana office. The flexible onsite schedule requires four days per week in the office and one day working from home. The base salary range is $50,000 to $52,000. Compensation may depend on factors including geographic location, skills, education, and experience. BDA describes its culture as vibrant, welcoming, and inclusive, and states that it is an Equal Opportunity Employer. Applicants must be 18 years or older.

Requirements

At least 2 years of experience in sales coordination, account management, or purchasing.
Ability to communicate effectively with clients, vendors, and internal teams across time zones and regions.
Strong analytical and organizational skills and high attention to detail.
Ability to create reports and presentations.
Project management skills, including the ability to manage multiple orders, deadlines, and priorities efficiently.
Must live within a commutable distance of BDA’s Indianapolis, Indiana office.
Must be 18 years or older to apply.

Nice To Haves

Experience in BPO, e-commerce, retail, or merchandising industries.
Customer service, vendor negotiation, or procurement experience.
Proficiency with Microsoft Suite (Excel, PowerPoint, Outlook, Teams), Salesforce, Oracle EBS, Smartsheet, Canva, and other relevant tools; this is described as highly preferred.
Knowledge of branded merchandise, promotional products, or supply chain management.
Bachelor’s degree in business, Marketing, or a related field; preferred but not required.

Responsibilities

Collaborate with global Account Managers to source, price, and present merchandise options to clients in different regions.
Research and recommend customized branded merchandise solutions aligned with brand strategy and client objectives.
Prepare and manage sales proposals, quotations, and cost analysis reports.
Process and track global orders from initial request through final delivery, ensuring order details are accurate.
Liaise with regional and international vendors to negotiate pricing, timelines, and product quality.
Monitor shipments and follow up on delivery progress, addressing potential delays and logistical challenges.
Maintain order status reports, sales records, and inventory tracking across multiple markets.
Use Excel to analyze order trends, profitability, and operational efficiency.
Provide Account Managers and leadership with updates on order progress, challenges, and client feedback.
Coordinate with sales, production, creative services, finance, and warehouse operations to support execution.
Identify risks and troubleshoot order fulfillment, vendor management, and client satisfaction issues.
Adapt to changing priorities and market demands while maintaining service standards across global accounts.