Client Service Coordinator

Banfield Pet Hospital•Miami Beach, FL

About The Position

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital and maximizes the veterinary medical team’s productivity in terms of the number of clients and pets served. The CSC ensures effective communication with associates and clients and coordinates client and pet care in a happy, welcoming, friendly, and efficient manner. The role also influences clients to return and refer friends and family.

Responsibilities

Drive the flow of clients and pets through the hospital.
Maximize the veterinary medical team’s productivity in terms of the number of clients and pets served.
Ensure good communication with associates and clients.
Coordinate the care of clients and pets in a happy, welcoming, friendly, and efficient manner.
Influence clients to return and refer their friends and families.

Benefits

Comprehensive medical, dental, and vision insurance
401(k) and Roth retirement plans with a company match
Paid time off and holidays
Mental health and wellbeing resources, including free coaching and counseling sessions
Company-paid associate life insurance and supplemental life insurance options
Company-paid short- and long-term disability
Flexible Spending Accounts (FSA)
Health Savings Account (HSA)
Paid parental leave for birth and adoption
Continuing education allowance for eligible positions
Back-up child and elder care and family support resources
Fertility and family-building support
Digital exercise therapy program
Voluntary protection benefits for hospital stays, critical illness, and accidents
Legal plan
Identity protection
Commuter benefits
Three free Optimum Wellness Plans for pets
Exclusive discounts on products and services
Student debt relief program for full-time DVMs