Client Service Coordinator

HairClub • Albany, NY

7d

About The Position

The Client Service Coordinator welcomes clients, potential clients, and visitors, helps create a positive environment, and facilitates client scheduling. The role supports clients through their hair loss journey by helping them access Bosley HairClub’s hair loss solutions and regain confidence. It includes front-desk and client-service work, appointment management, transaction entry, phone support, and administrative assistance to the styling team. The position offers a base salary of $20 per hour, a consistent schedule, and company-provided training on hair loss solutions.

Requirements

• At least one year of previous high-paced guest service experience.
• Experience with a point-of-sale system or other business software.
• Ability to communicate professionally and promptly with all persons in the Company.
• Superior organizational and time-management skills.
• Ability to work under time constraints and pressure.
• Ability to work independently and be self-motivated.
• Professional image.

Responsibilities

• Greet clients and visitors promptly with a smile, maintain a positive attitude, and assist with reasonable requests.
• Answer incoming calls promptly and professionally, provide accurate and appropriate information, and direct calls to staff while minimizing disruption to current clients.
• Accurately enter client transactions using the correct performers, service or product codes, and tenders.
• Manage scheduling activities, including advance booking, wait times, schedule optimization, service accuracy, appointment-ticket accuracy, and appointment confirmations.
• Support the styling team with scheduling, documentation, communicating appointment changes, retail and service add-on sales, and administrative duties.
• Perform other reasonable duties as assigned.

Benefits

• Paid vacation days, paid holidays, and personal days starting on the date of hire.
• Comprehensive health benefits, including medical, dental, and life insurance.
• 401(k) retirement savings plan with company match after one year.
• Tuition reimbursement after one year.
• Company-paid training upon hire and throughout the employee’s career.
• Consistent schedule intended to support work-life balance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed