Client Service Coordinator

HairClub • Albany, NY

4d

About The Position

The Client Service Coordinator joins a fast-paced team in the hair and personal care industry and helps create a welcoming client experience. The role supports clients from the moment they arrive, assisting them through a personal journey while helping styling and service teams keep daily operations running smoothly. It is more than a typical front desk position and involves getting to know clients and helping them feel more confident.

Requirements

• At least one year of customer service, hospitality, retail, salon, medical office, or similar experience.
• Warm, professional communication skills.
• Strong organization and time management skills.
• Comfort using scheduling, point-of-sale, or business software.
• Dependable and able to stay composed in a busy environment.
• Enjoy helping people and working as part of a team.

Responsibilities

• Welcome clients and visitors warmly and professionally.
• Answer calls and provide clients with the information they need.
• Schedule and confirm appointments.
• Process transactions accurately.
• Partner with styling and service teams to keep the day running smoothly.
• Help with retail and service opportunities.
• Assist clients with questions, appointment changes, and general needs.
• Provide support where needed and work closely with the team.

Benefits

• $20 per hour.
• Consistent schedule and dependable hours.
• Paid training.
• Paid vacation, holidays, and personal days.
• Medical, dental, and life insurance, among other benefits.
• 401(k) with company match.
• Tuition reimbursement.
• Ongoing training and opportunities to grow.
• Fun, supportive work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed