Field Service Coordinator

Trystar• US,

1d•$28 - $46

About The Position

The Field Service Coordinator administers approved schedules, logistics, procurement support, and job records. The role connects customers, technicians, suppliers, and internal teams from service intake through closeout and billing, maintains reliable information, and escalates missing prerequisites and competing priorities. The position reports to the FSM. The coordinator maintains service schedules, work orders, logistics and asset records, calibration and certification information, mobilization documentation, and billing-support packages. The role supports field service execution and business development while routing technical, commercial, safety, scope, and priority decisions to designated owners. The position operates within assigned workflow and purchasing permissions; it does not carry technical approval authority or supervisory responsibility over Leads and technicians. The role is primarily office-based, with site visits and occasional travel as agreed. Working hours, escalation coverage, compensation, benefits, and regional requirements are defined through HR and the applicable position terms.

Requirements

Three or more years of field service, dispatch, technical project coordination, or comparable experience; an equivalent combination of relevant education and practical experience may be considered.
Strong scheduling, logistics, document control, purchasing-support, and job-record skills, including the ability to reconcile changing dates and incomplete information.
Clear customer communication, sound organization, attention to detail, and the ability to manage several active jobs and follow through on commitments.
Proficiency with Microsoft Office and service management, ERP, CRM, scheduling, or document systems.
Ability to learn electrical equipment terminology and accurately route technical requirements.
Authorization to work in the employing jurisdiction.
Travel, site access, and driving requirements are defined for the assigned regional position.

Nice To Haves

Background in electrical trades, engineering technology, industrial or utility services, operations, or project coordination.
Experience with switchgear, protection and control, power systems, commissioning records, calibration tracking, warranty administration, or customer service lifecycle management.

Responsibilities

Receive and record service requests, route technical, commercial, and priority decisions to assigned owners, and create work orders from accepted scope, purchase orders, or internal authorization.
Maintain the shared schedule, technician availability, approved on-call roster, job milestones, and mobilization details; publish FSM-approved assignments, support capacity planning and scorecards, and communicate changes.
Coordinate approved travel, lodging, vehicles, site access, inductions, appointments, shipping, and rentals, and track regional and cross-border prerequisites with HR and the FSM.
Source and procure approved equipment and components using released specifications, coordinating configuration requirements with qualified Engineering or OEM support.
Track inventory, tooling, test equipment, rentals, parts commitments, returns, and job allocations with Supply Chain, and flag shortages and overdue commitments.
Maintain calibration, inspection, certification, and training expiry records; coordinate approved testing, servicing, training bookings, and replacements.
Assemble mobilization records, safety documentation, controlled drawings, permits, service reports, and turnover packages; track missing records and obtain technical verification from the responsible Lead.
Check timesheets, expenses, material records, receipts, and job coding; obtain Lead verification and FSM approval, then provide approved billing-support records to Finance.
Communicate approved arrival windows, booking changes, and administrative follow-ups to customers, suppliers, utilities, and contractors; route field progress, technical constraints, and delivery commitments through the designated Lead and FSM.
Maintain asset, service-history, warranty, and work-order data; track closeout, acknowledgements, returns, and administrative actions, routing technical open items and asset handoffs to the appropriate owners.
Support business development quotation preparation with historical hours, logistics, material availability, and documentation.
Use approved service systems and provide workflow, adoption, and data-quality feedback to the FSM and digitalization team.
Support consistent execution and continuous improvement of Service processes, workflows, and documentation.
Support service system and process development, integration, implementation, and adoption; assist with user testing, documentation, training, and change adoption.
Make bookings, issue approved work records, and place approved purchases within assigned workflow and purchasing permissions; escalate missing prerequisites, schedule conflicts, and customer concerns.