Field Service Coordinator

McGrath Rent Corp • Auburndale, FL

5d

About The Position

The Field Service Coordinator responds to customer requests for equipment operating instructions or service, gathers information about service needs, prepares work order notices, and schedules visits from in-house service technicians. The coordinator may recommend external contractors when needed and provides administrative support to the service department. The role requires strong communication, organization, coordination, multitasking, and flexibility, with recurring routine work that supports success across departments and functions.

Requirements

• Strong coordination skills.
• Excellent organization and customer service skills.
• Proven ability to multitask and manage multiple projects.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office.

Nice To Haves

• Spanish reading, writing, and speaking ability.
• Familiarity with customer management and service coordination tools.
• Exposure to additional technologies such as AI.

Responsibilities

• Answer incoming customer telephone calls and emails, understand service requirements, and schedule technician visits.
• Create, edit, and update purchase orders and invoices as needed.
• Generate schedules for service technicians.
• Consider request time sensitivity to support customer satisfaction.
• Troubleshoot some items by telephone and share appropriate resources with customers.
• Provide administrative support to the service department.
• Back up the Administrative Coordinator and Operations team for phone coverage and service call tickets.
• Perform other duties as assigned.

Benefits

• Vacation and sick time.
• 10 days plus 2 half-days of company-paid holidays.
• 401(k) retirement plan with company match.
• Company-paid life insurance.
• DailyPay.
• HSA and FSA.
• Employee Assistance Program (EAP).
• Pet insurance.
• Wellness resources covering topics such as nutrition, exercise, and emotional health.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed