Field Service Coordinator

ASR INTERNATIONAL • Krotz Springs, LA

11d • $30 - $40 • Onsite

About The Position

ASR International Corp is seeking a Field Service Coordinator for a contractor role supporting the Delek Krotz Springs Refinery in Krotz Springs, Louisiana. The coordinator serves as a liaison among customers, field service technicians, laboratory staff, account managers, and internal business teams. The role coordinates field operations, supports customer relationships and account management, oversees technician activities for assigned accounts, and identifies opportunities to enhance customer value through indirect upselling of products and services.

The position combines customer and account support, operational coordination, and hands-on laboratory work. Duties include collecting customer samples, performing laboratory analysis and testing, documenting and communicating results, maintaining laboratory equipment, and supporting troubleshooting efforts. The coordinator also helps implement operational improvements, supports service planning and projects, and ensures that work follows established procedures, safety standards, and contractual requirements.

The work is based at a refinery and involves a combination of office, field, and laboratory environments. Occasional travel to customer locations and field sites may be required. The schedule is 40 hours per week, Monday through Friday. The contract may last up to 12 months, with a possibility of extension. Salary is negotiable and commensurate with background and applicable experience.

Requirements

• At least 2 years of experience in field service coordination, customer service, account management, laboratory operations, or a related industry.
• Experience managing customer accounts and providing exceptional customer service.
• Experience collecting samples and performing laboratory analysis or testing.
• Proficiency with Microsoft Office applications and reporting tools.
• Proficiency with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and PowerPoint.
• Must be a U.S. citizen or permanent resident.
• Candidacy is subject to customer approval and acceptance and clearing the required background check.

Nice To Haves

• Bachelor's degree in Chemistry from an accredited university or college preferred.
• TWIC card (Transportation Worker Identification Credential) preferred.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts and support customer satisfaction.
• Coordinate service delivery, respond to customer inquiries and concerns, and maintain customer relationships through communication and follow-up.
• Identify customer needs and communicate potential product, service, or solution opportunities to account managers and commercial teams.
• Support indirect upselling by promoting value-added services and operational improvements.
• Coordinate and oversee daily activities of field service technicians assigned to customer accounts.
• Communicate service schedules, work assignments, and customer requirements to relevant personnel.
• Monitor service execution and support field personnel to promote timely, quality service delivery.
• Assist with operational issue resolution and escalate concerns as appropriate.
• Maintain service records, reports, and documentation in accordance with business requirements.
• Contribute to the development and execution of annual operational plans for the department and service team.
• Assist with operational improvements and process enhancements and communicate the impact of changes to team members and stakeholders.
• Follow established guidelines, procedures, and contractual requirements.
• Participate in simple project activities and provide coordination support for operational initiatives.
• Collect customer samples in accordance with established procedures and safety standards.
• Perform laboratory analysis and testing on collected samples.
• Document, interpret, and communicate test results accurately to internal teams and customers as required.
• Maintain laboratory equipment and comply with quality and safety requirements.
• Provide analytical data and technical observations to support troubleshooting.
• Gather, organize, and communicate technical information to support customer and operational needs.
• Collaborate with business unit personnel, field service teams, laboratory staff, and account management teams.
• Participate in team meetings, performance reviews, and operational planning discussions.
• Provide guidance and support to field personnel regarding customer expectations and service requirements.
• Balance customer requests and concerns with operational commitments, adapting coordination to changing priorities, urgent service needs, and disruptions.
• Maintain accuracy and quality in sample collection and laboratory analysis while supporting account and service coordination activities.
• Recognize opportunities for additional products or services that enhance customer value and support account growth.

Benefits

• Applicants who are hired may be eligible for an excellent compensation package and comprehensive benefits package.
• Flexible work schedule.
• Paid holidays.
• Paid time off and sick days.
• Health insurance, including medical, dental, and vision coverage.
• 401(k) plan.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed