Field Service Coordinator

IONNA LLC•Raleigh-Durham, NC, NC

9d•$65,000 - $80,000•Onsite

About The Position

The Field Service Coordinator schedules, dispatches, and coordinates field service technicians to support IONNA’s field service operations. The role is based onsite in Durham, North Carolina and requires weekend coverage, along with work on assigned weekdays. Its mission is to repair chargers onsite and meet operational targets for timely arrival, repair time, and successful issue resolution. The target base salary range is $65,000–$80,000, dependent on experience. Candidates must be U.S. citizens or lawful permanent residents and must not require current or future visa sponsorship.

Requirements

At least 2 years of experience in service coordination, dispatching, scheduling, customer service, or a related field.
Ability to consistently work weekends and specific weekdays; weekend coverage is a key component of the role.
Experience in field service, maintenance, technical support, facilities management, or a similar environment.
Proficiency with Salesforce CRM.
Strong organizational and multitasking skills.
Excellent verbal and written communication abilities.
Ability to lift parts weighing up to 50 pounds.
Must be a U.S. citizen or lawful permanent resident and must not require current or future visa sponsorship.

Responsibilities

Schedule and dispatch field service technicians to meet service-level agreements (SLAs) on weekends and assigned weekdays.
Monitor and manage daily service activities to ensure adherence to SLAs.
Track technician status, job progress, and completion through field service management systems.
Maintain accurate service records, work orders, customer information, and documentation.
Communicate job details, technical information, and scheduling updates to technicians.
Coordinate with inventory and logistics teams to ensure parts, tools, and equipment are available for scheduled service activities.
Ship necessary parts to support on-time resolution in the field.
Conduct recurring inventory counts.
Review completed work orders for accuracy, completeness, and proper closure.
Prepare and distribute service reports, performance metrics, and operational updates.