Field Service Coordinator

Enovis•DJO Illinois-FIELD, IL

3d•$58,190 - $82,300

About The Position

The Field Sales Coordinator supports the regional sales and service team by assisting Territory Managers with administrative tasks, order submissions, paperwork coordination, and patient communications. The role serves as a liaison between Territory Managers, patients, Enovis’ internal order processing team, and VA representatives to support timely, accurate documentation and efficient field operations. The position requires strong organization, attention to detail, follow-up, and communication skills. Responsibilities include coordinating paperwork for product fittings, orders, and compliance; managing patient correspondence and appointments; supporting VA submissions; maintaining records; and identifying and resolving delays in paperwork, order progression, or patient coordination. The role is part of Enovis’ Regen business unit and involves no travel.

Requirements

High school diploma or equivalent.
1–3 years of experience in administrative support, healthcare coordination, customer service, or a related field.
Strong organizational skills and high attention to detail.
Excellent written and verbal communication skills.
Ability to manage multiple tasks and deadlines in a fast-paced environment.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and basic data entry systems.
Ability to work independently and as part of a remote or hybrid team.
Ability to maintain confidentiality and handle sensitive information professionally.

Nice To Haves

Associate’s or bachelor’s degree.
Understanding of VA systems.

Responsibilities

Accurately submit orders and ensure required documentation is completed and filed appropriately.
Coordinate and complete paperwork required for product fittings, order processing, and compliance.
Serve as the primary contact for patient correspondence related to Regen product fittings and support.
Communicate and collaborate with the internal order processing team to support timely, accurate processing.
Provide administrative support to Territory Managers for day-to-day operational needs.
Prepare, track, and submit documentation for VA submissions.
Collaborate with the regional team to streamline submissions and meet deadlines.
Follow up on outstanding paperwork, approvals, and scheduling matters.
Schedule patient appointments and coordinate documentation for service delivery.
Maintain accurate records and logs of communications, orders, and support activities.
Identify and resolve delays or gaps in paperwork, order progression, or patient coordination.