Sales & Service Coordinator – Direct Hire

Openwork•Oklahoma City, OK

1d•Onsite

About The Position

Openwork is seeking an experienced Sales & Service Coordinator for an established industrial equipment manufacturer. Based on-site in Oklahoma City, Oklahoma, the role also supports operations in Houston, Texas, and combines inside sales, customer service, technician scheduling, and service agreement management. The position is full-time and direct hire, with occasional customer site visits. The listed annual salary is $60,000–$70,000, with additional earning potential through sales incentives and parts sales commissions. The coordinator promotes and renews service and preventive maintenance agreements, develops customer relationships, prepares quotes and contracts, coordinates field technicians, and supports service requests and parts orders. The role also maintains customer, service, and sales records; updates ERP, CRM, and service management systems; follows up with customers; and assists with sales tracking, reporting, and daily administrative work.

Requirements

At least 3 years of experience in inside sales, customer service, service coordination, dispatch, contract administration, or parts sales.
Experience in a technical or industrial environment, such as manufacturing, industrial equipment, HVAC, or a related industry.
Strong customer service, communication, and relationship-building skills.
Experience coordinating technician schedules, service requests, or customer orders.
Ability to prepare accurate quotes, contracts, and service documentation.
Proficiency in Microsoft Office, particularly Excel.
Experience using ERP, CRM, or scheduling software.
Basic mechanical aptitude and willingness to learn industrial equipment and parts.
Strong organizational skills and the ability to manage multiple priorities.
Dependability, attention to detail, and comfort working independently and with a team.
High school diploma or equivalent.

Nice To Haves

Experience selling service agreements or preventive maintenance contracts.
Background in industrial equipment, manufacturing, or technical service operations.
Experience with Epicor ERP or field service management software.
Familiarity with industrial machinery, replacement parts, or equipment repairs.
Experience supporting customers or service operations across multiple locations.
Associate or bachelor's degree in business or a related field.

Responsibilities

Promote, sell, and renew service and preventive maintenance agreements.
Build and maintain customer relationships and identify new sales opportunities.
Prepare service quotes, contracts, and renewal agreements.
Schedule and coordinate field technicians for maintenance, repairs, and service appointments.
Support service scheduling and customer needs for Oklahoma City and Houston operations.
Coordinate equipment service requests, replacement parts, and customer approvals.
Prepare quotes and process orders for industrial equipment parts and repairs.
Monitor open service requests, parts orders, and contract renewals.
Maintain accurate customer records, service agreements, work orders, and sales documentation.
Update ERP, CRM, and service management systems.
Follow up with customers, address concerns, and provide timely service updates.
Assist with sales tracking, reporting, and daily administrative responsibilities.