Service Coordinator

Linder Industrial Machinery • Chesapeake, VA

4d

About The Position

The Service Coordinator assists both Field and Shop Service supervisors at Linder Industrial Machinery Company, a heavy equipment dealer serving customers across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. The position coordinates service work orders, technician documentation, customer communications, warranty repair records, and updates on job status and issues. The role also provides input to supervisors on employee performance and training needs.

Requirements

• High school diploma or GED.
• At least two years at a vocational or technical school.
• At least five years of experience as a heavy equipment technician.
• Proficient computer skills.
• Excellent interpersonal skills.
• General knowledge of maintenance, repair, parts department functions, and customer needs.

Responsibilities

• Ensure technician time and write-ups are submitted daily.
• Initiate work orders and add segments to jobs when the job scope or estimate changes.
• Communicate revised estimates and scope-of-work changes to PSRs and customers.
• Maintain written records of communications so customers understand the work scope.
• Assist with following up with technicians on the status of assigned work orders.
• Maintain work orders, including write-ups, eTime, and job photos, for supervisor review before closing.
• Maintain warranty repair documentation to support warranty claims.
• Provide Field and Shop Supervisors with input on employee performance reviews and training needs.
• Report technician rework or non-productive activity occurring in field and shop operations to the Field and Shop Supervisor.
• Update Field and Shop Service Supervisors about problem jobs before invoicing.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED