Service Coordinator

aps•Deer Valley, AZ

4d•Onsite

About The Position

Serve as a liaison between APS and municipalities, contractors, and customers for new electrical installations, upgrades, conversions, and relocations. Ensure customer requirements and expectations are understood, communicated, and fulfilled. Coordinate projects from initiation through construction, energization, and closeout. The role includes fieldwork, which may account for 50% or more of the job, and work at an APS facility, job site, or in the community. Employees are expected to reside in Arizona, or in New Mexico for Four Corners-based employees. The position coordinates electrical service projects, including planning and design, estimating and customer charges, permits and easements, construction scheduling, facility inspections, troubleshooting, account and work-order updates, and project closeout. Applicants must complete a training program within four to six months. Some positions may require applicants to meet U.S. person requirements under applicable export control laws.

Requirements

High school diploma or GED.
Two years of experience in a customer-facing role or construction.
Successfully complete a training program within four to six months.
Effective communication and customer service skills.
Ability to understand and apply algebra and trigonometry formulas related to APS calculations.
Ability to assume project leadership and communicate effectively with customers.
Employees are expected to reside in Arizona, or in New Mexico for Four Corners-based employees.
Applicants must confirm U.S. person or non-U.S. person status; some positions may require U.S. person status under U.S. export control laws.

Nice To Haves

Computer skills with Windows, Word, Excel, CC&B, GIS, and work-order management programs such as Maximo and Primavera.
Basic understanding of electrical theory, policies, procedures, and rates.
Familiarity with customer construction standards and the safety manual.
Working knowledge of construction standards and practices, Electric Service Requirement Manual specifications, extension policy provisions, service plan rates, and construction materials.

Responsibilities

Provide customer service and coordinate primary or service installation projects, including upgrades, relocations, conversions, maintenance, street lighting, dusk-to-dawn lighting, and new services.
Plan, design, schedule, and coordinate project work from initiation through construction, energization, and closeout.
Determine the appropriate APS power source and cost-effective design; assess existing equipment using load analysis and voltage-drop calculations; and ensure compliance with specifications and customer requests.
Work with customers and municipalities to assess needs, define project scope, obtain plans, maps, and drawings, and make decisions about APS facility layouts, consulting external customers or municipal liaisons as needed.
Evaluate easement and permit requirements and coordinate with APS right of way to obtain required documents.
Prepare work authorizations and job estimates; determine and communicate customer charges under APS extension policies or municipal agreements; prepare and present invoices; and manage scheduling so payments are collected before jobs are released to crews.
Prepare and communicate street-lighting billing in accordance with APS policies, rates, and applicable municipal agreement limits, as needed.
Release projects to construction or schedule work with the Construction Coordinator, crews, or contractors after preliminary work is complete.
Inspect APS facilities before and after construction to verify compliance with APS requirements and safety codes.
Troubleshoot and resolve project problems and keep internal and external departments and agencies informed about activities affecting current and future facilities.
As needed, act as the control desk or initial customer intake and triage point for the office.
As needed, establish accounts in the Customer Care & Billing system, create crew orders for service lines, meter setting, and facility locating; field-inspect new accounts; and ensure account information is updated.
Update related databases and close out projects upon completion.