Dispatcher

WM Henderson•Broomall, PA

4d•Onsite

About The Position

WM Henderson is seeking a customer-focused Customer Service Coordinator/Dispatcher for its Broomall, Pennsylvania office. The role supports residential HVAC and plumbing services by coordinating technicians, customer requests, service tickets, parts orders, and installation appointments. The position requires a professional, organized communicator who can manage schedules and respond effectively in a fast-paced environment. Multiple shifts are available.

Requirements

At least 2 years of office and/or customer service experience.
Professional demeanor and presentation.
Excellent interpersonal and communication skills.
Strong customer service orientation.
Ability to prioritize, organize, and proactively manage schedules.
Strong problem-solving skills and ability to think quickly in a fast-paced environment.
Ability to work effectively independently and as part of a team.
Strong computer skills, including proficiency with Microsoft Office and ability to learn dispatching and customer management software.

Nice To Haves

Dispatching experience.

Responsibilities

Schedule and dispatch HVAC and plumbing service technicians efficiently.
Review and optimize technician routes to maximize productivity.
Answer incoming calls from existing customers and provide outstanding customer service.
Accurately enter and maintain service ticket information.
Create dispatch numbers for ordered parts and track order status.
Follow up on part deliveries and coordinate installation appointments.
Collaborate with technicians and internal teams to ensure timely service completion.