Dispatcher

Zūm•Seattle, WA

12d•$35 - $38

About The Position

Zūm is seeking an experienced Dispatcher to lead daily transportation operations at its Seattle location and serve as the central communication hub. The role covers the full dispatch lifecycle, including route assignments, driver and vehicle coordination, emergency response, and real-time problem-solving. The Dispatcher coordinates drivers, vehicles, routes, school districts, families, and internal teams to support reliable service and safe, on-time student transportation. The role requires someone who can stay calm under pressure, manage competing priorities, respond quickly to operational issues, and communicate reliably with drivers, families, and other stakeholders. The Dispatcher may assist drivers with unfamiliar routes, coordinate vehicle repairs, and address customer concerns. The position pays a targeted range of $35–$38 per hour. Compensation may vary based on location, skills, and relevant experience, and may include additional compensation such as bonus, equity, or commissions. Benefits offered to full-time salaried or hourly workers include medical, dental, and vision coverage, 401(k), holidays, wellness, and vacation.

Requirements

High school diploma or equivalent.
Proficiency with Microsoft or G Suite applications, including Sheets, Docs, and Slides.
Experience in high-pressure, time-sensitive operations, such as transportation, logistics, field services, customer service, or hospitality.
Excellent oral and written communication skills and strong interpersonal abilities.
Strong organizational, prioritization, and time-management skills, including the ability to manage multiple tasks, coordinate schedules and assignments, maintain accurate records and filing systems, and track assets and inventory.

Nice To Haves

Leadership, supervisory, or management experience in a fast-paced operational environment.
Previous school busing or transportation experience as a driver or dispatcher.
Knowledge of state DOT/DMV safety rules and company compliance expectations.
Experience working in a union environment.
Comprehensive knowledge of the local area, including traffic patterns, road restrictions, neighborhoods, and school-district geography.

Responsibilities

Direct and monitor daily assignments, schedule drivers, and assign vehicles to ensure route coverage and on-time completion of driver activities.
Communicate driving-assignment details to drivers, provide routing directions, and coordinate special service assignments.
Coordinate vehicle service and repairs with the Maintenance Manager.
Respond to emergency calls and coordinate the emergency response network.
Notify stakeholders and location personnel about route changes, emergencies, accidents, breakdowns, and service disruptions; address customer concerns promptly and professionally.
Provide real-time support to drivers with traffic issues, routing questions, and emergencies, escalating unresolved issues when appropriate.
Maintain accurate route documentation and records, including contracts, customer information, route changes, maps, vehicle assignments, and driver details, in compliance with district and state requirements.
Ensure adherence to dispatch standard operating procedures and recommend disciplinary action for policy violations in coordination with management.
Track and document operational activities, incidents, and communications for reporting purposes.
Partner with the Location Manager and Safety Manager on compliance objectives.