Dispatcher

Smart Care Equipment Solutions • Fishers, IN

10d • Onsite

About The Position

The Smart Care Dispatcher routes Service Technicians to service calls involving commercial kitchen equipment, with the goal of maximizing efficiency and productivity while exceeding customer expectations. The Dispatcher is the primary point of contact for a group of Service Technicians within a geographic market or territory. The position works in the office Monday through Friday on a 9 a.m.–6 p.m. shift.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in dispatch, customer service, and/or restaurant management.
• Intermediate experience with Microsoft Office in a Windows-based environment.

Nice To Haves

• Ability to learn unique and proprietary software.
• Excellent verbal and written communication skills.
• Previous SAP experience.

Responsibilities

• Route technicians to service calls using dispatch management tools to maximize efficiency and productivity and meet customer expectations and/or service level agreements.
• Serve as the primary point of contact for technicians within a geographic market or territory.
• Support technician performance and profitability through effective call clustering and routing that controls costs, enhances efficiency, and meets commitments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED