Dispatcher

Aston Carter•Berwyn, IL

9d•$20 - $22•Remote

About The Position

Aston Carter is hiring a remote Dispatcher to support a growing field service operation. The Dispatcher coordinates field technicians who travel to customer locations to repair and maintain equipment, managing incoming service requests, technician schedules, customer communications, and changing priorities. The role is fully remote, but candidates must live within approximately 75 miles of Chicago, Illinois. The schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m. CST. New hires receive three to four weeks of structured, side-by-side training before taking ownership of assigned service markets. This is a 10–12-month contract with potential for permanent hire. The stated hourly pay range is $20–$22, with individual compensation depending on qualifications, skills, experience, geographic location, and other job-related factors. The posting also initially lists pay as $20–$21 per hour. The team is expected to grow from approximately 30 to 60 dispatchers. The position provides exposure to Salesforce and service operations technology, and may offer long-term career growth in service, sales, operations, or management. A business-related cell phone reimbursement is mentioned. Eligible benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave, subject to eligibility and plan terms. Interviews are listed for November 16–22, with a required start date of December 1; the year for these dates is not specified. The application deadline is anticipated to be November 13, 2026.

Requirements

Dispatching experience is strongly preferred.
Previous dispatching, scheduling, or service coordination experience.
Customer service experience.
Experience managing schedules and high-volume workloads.
Strong communication and problem-solving skills.
Ability to handle changing priorities and difficult customer situations.
Basic Excel skills, including sorting and filtering.
Stable work history with demonstrated tenure.
Ability to stay productive and accountable in a fully remote environment.
Must reside within approximately 75 miles of Chicago, Illinois.
Must be available to interview during the stated November 16–22 window and start on December 1.

Nice To Haves

Salesforce experience.

Responsibilities

Review incoming work orders through Salesforce.
Assign service calls to appropriate field technicians.
Manage technician schedules, routes, and service appointments.
Schedule upcoming work across multiple service territories.
Monitor high-volume work order activity and adjust schedules as priorities change.
Communicate delays, schedule changes, and appointment updates to customers.
Handle escalated service requests and customer concerns.
Communicate regularly with technicians, account managers, sales, and customer service teams.
Manage frequent phone and email communication throughout the day.

Benefits

Business-related cell phone reimbursement.
Eligible benefits may include medical, dental, and vision coverage.
Eligible benefits may include critical illness, accident, and hospital coverage.
Eligible benefits may include a 401(k) retirement plan with pre-tax and Roth post-tax contributions.
Eligible benefits may include voluntary life and AD&D insurance for the employee and dependents.
Eligible benefits may include short- and long-term disability.
Eligible benefits may include a Health Spending Account (HSA).
Eligible benefits may include transportation benefits.
Eligible benefits may include an Employee Assistance Program.
Eligible benefits may include PTO, vacation, or sick leave.
Fully remote work.
Structured training and onboarding.
Potential long-term career growth within service, sales, operations, or management.