Dispatcher
About The Position
Blaze Heating, Cooling, Electrical Plumbing Generators is seeking a Dispatcher to coordinate technicians and customer service appointments. The role schedules and dispatches technicians to service calls, maintenance appointments, and emergency repairs; prioritizes requests; monitors schedules for efficiency; communicates with customers about availability, arrival times, delays, and appointment changes; and follows up to address customer needs and satisfaction. The Dispatcher also maintains service and customer records, enters data into dispatch and customer management systems, and produces reports on service performance, technician productivity, and customer satisfaction. The schedule is Monday through Friday. The posting lists a pay range of USD $20.00 to $25.00 per year and describes weekly pay, paid training, benefits, and opportunities for growth and development.
Requirements
- At least 2 years of dispatch experience.
- At least 2 years of customer service experience.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Problem-solving skills and ability to work under pressure.
- Attention to detail and accuracy.
- Ability to work both independently and collaboratively.
Nice To Haves
- Service Titan experience preferred.
Responsibilities
- Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
- Prioritize service requests based on urgency and technician availability.
- Monitor and adjust schedules to support efficiency and productivity.
- Respond to customer inquiries, complaints, and service requests through phone, email, and other communication channels.
- Tell customers about service availability, estimated arrival times, and potential delays.
- Follow up with customers to confirm satisfaction and address additional needs or concerns.
- Inform customers about the status of service calls and changes to scheduled appointments.
- Maintain accurate records of service calls, customer interactions, and technician activities.
- Enter data into dispatch and customer management systems.
- Generate and distribute reports on service performance, technician productivity, and customer satisfaction.
Benefits
- Weekly pay
- Paid training
- Medical insurance
- Dental insurance
- Vision insurance
- Health Savings Account
- Short- and long-term disability
- Company-paid life insurance
- Paid time off, including vacation and holidays
- Matching 401(k)
- ROTH IRA
- Ongoing training and development
- Growth opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
