Dispatcher

Werner Enterprises•Phoenix, AZ

10d

About The Position

The Dispatcher position is based out of the Tolleson office and manages a variety of responsibilities according to daily operational needs. The ideal candidate excels in customer service, is highly organized, can multitask, and takes appropriate action with minimal supervision. The schedule is Tuesday through Thursday, 8:30 AM to 5:00 PM, and Friday through Saturday, 4:00 AM to 12:30 PM; Sunday and Monday are off.

Requirements

At least 1–2 years of dispatch, load planning, or fleet supervisory experience in the trucking or transportation industry.
Working knowledge of DOT regulations and Hours of Service (HOS) rules.
Strong verbal and written communication skills and professional phone etiquette.
Proven organizational ability and capacity to prioritize competing operational demands.
Exceptional problem-solving skills under time-sensitive constraints.

Nice To Haves

Experience with transportation management systems (TMS), specifically TMW.

Responsibilities

Plan, schedule, and track drivers and freight to ensure on-time pickups and deliveries.
Confirm load assignments and ensure operational and safety procedures are followed.
Monitor and balance tractor and trailer pools across accounts.
Coordinate with on-site shop technicians to expedite maintenance, inspections, and repairs.
Serve as the primary point of contact for customer accounts by phone and email.
Provide accurate daily reports, communicate transit updates proactively, and lead route execution check-ins.
Monitor driver Hours of Service (HOS) and electronic logs (ELD) to ensure DOT compliance.
Review and process inbound trip paperwork, bills of lading, and delivery receipts promptly.