Service Coordinator Jobs

About The Position

Requirements

• Strong proficiency in QuickBooks Online.
• At least one year of ServiceTitan experience.
• At least two years of experience in HVAC, plumbing, electrical, or a service-based industry.
• Strong administrative, scheduling, and customer service skills.
• Experience with service software and/or CRM tools.
• Attention to detail and ability to manage multiple priorities.
• Professional written and verbal communication skills.
• Ability to remain calm and professional in fast-paced situations.
• Ability to sit for prolonged periods, perform repetitive typing and mouse use, view screens for prolonged periods, and lift up to 25 pounds.

Nice To Haves

• Familiarity with permit processes and local municipality requirements.
• Bilingual ability.
• Knowledge of HVAC systems and terminology.

Responsibilities

• Create, review, and close out work orders in ServiceTitan.
• Verify customer, equipment, warranty, and maintenance-agreement details, and accurately code labor, parts, and warranties.
• Collect and enter purchase orders or authorization numbers when required.
• Apply for and track permits for HVAC installations, replacements, and service jobs; communicate with municipalities about approvals and inspections.
• Maintain organized permit records, including status, expirations, and follow-up requirements.
• Assign and dispatch technicians based on skill set, availability, and location.
• Monitor technician workloads and adjust schedules to maximize efficiency.
• Track work orders in ServiceTitan and maintain daily and weekly service calendars.
• Answer inbound customer service calls, emails, and portal requests.
• Schedule appointments and provide accurate arrival windows; communicate delays, rescheduling, and service updates.
• Address customer concerns promptly and escalate issues to the Service Manager as needed.
• Register warranties for new installations, ensure documentation is complete and provided to customers, and track warranty terms and expiration dates.
• Create, renew, and track residential or light commercial maintenance agreements; follow up on expiring or lapsed agreements.
• Coordinate maintenance visits with technicians and customers.
• Assist with timecard verification and approval for assigned service technicians.
• Maintain records of service agreements, preventative maintenance schedules, and recurring visits.
• Generate daily, weekly, or monthly service performance reports.
• Support billing and collections by ensuring documentation is complete and timely.
• Provide technicians with job details, directions, and special instructions.
• Track technician progress and support parts ordering, job notes, and customer communications.
• Coordinate with the warehouse and parts team to ensure required materials are available.
• Facilitate communication between the service team and management.

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training and development
• Vision insurance
• Employee assistance program
• Flexible spending account
• Health savings account
• Life insurance
• Professional development assistance
• Tuition reimbursement