ADMIN - SERVICE COORDINATOR (FS)

Moore Center Services, Inc.•Manchester, NH

21h

About The Position

The Service Coordinator supports individuals with intellectual and developmental disabilities and/or brain injury in living full, meaningful, and self-directed lives. The role serves as an advocate and central point of contact, coordinating services and collaborating with individuals, families, providers, and support-team members. The coordinator facilitates person-centered planning, develops individualized service agreements and meaningful goals, monitors outcomes and the health, safety, and well-being of individuals, and reviews services and supports to ensure they remain appropriate and effective. The role includes regular travel to individuals’ homes and communities, independent caseload management, and maintaining accurate documentation using Microsoft Office and agency database systems.

Requirements

Bachelor’s degree preferred; candidates with an associate’s degree and at least two years of relevant human services experience may be considered.
1–2 years of human services experience preferred.
Strong organizational and time-management skills, including the ability to prioritize multiple responsibilities.
Excellent written and verbal communication skills.
Strong customer service, advocacy, problem-solving, and interpersonal skills.
Ability to work independently and contribute effectively as part of an interdisciplinary team.
Ability to collaborate with individuals and colleagues at all levels of an organization.
Creative and innovative approach to problem-solving and service planning.
Ability to interact respectfully and effectively with people from diverse backgrounds, experiences, abilities, and perspectives.
Proficiency with Microsoft Office, including Word, Excel, and Outlook, and ability to learn new software and database systems.
Commitment to The Moore Center’s values and the individuals and families it supports.
Ability to comply with applicable state, agency, and department policies and procedures.
Valid driver’s license and access to a safe, reliable vehicle during scheduled working hours.
Automobile insurance meeting agency requirements, including $100,000/$300,000 automobile liability insurance.

Nice To Haves

Bachelor’s degree.
1–2 years of human services experience.

Responsibilities

Facilitate person-centered planning and develop individualized service agreements that reflect each person’s preferences, strengths, needs, and goals.
Monitor and evaluate individual outcomes monthly, quarterly, and annually, including conducting home visits and satisfaction surveys.
Promote and monitor the health, safety, and well-being of individuals receiving services.
Conduct and review assessments to identify individual needs and determine appropriate supports.
Develop meaningful goals based on individual preferences, assessments, needs, and desired outcomes.
Regularly review services to ensure they remain appropriate, effective, and responsive to changing needs.
Monitor services and supports to ensure they are provided in appropriate settings and achieve positive outcomes.
Advocate for individuals by requesting service revisions or adjustments when needed.
Review and understand individual budgets as part of ongoing service planning and coordination.
Maintain knowledge of He-M 503 regulations and applicable state and agency requirements.
Build collaborative relationships with individuals, families, service providers, and interdisciplinary team members.
Manage an active caseload independently while maintaining organization, communication, and timely follow-through.
Use Microsoft Office and agency database systems to maintain accurate and timely documentation.
Travel regularly to support individuals in their homes and communities.
Use a personal vehicle to transport individuals when required.