Patient Service Coordinator - NonClin

UnitedHealth Group•Bangor, ME

3d•$17 - $25

About The Position

The Patient Service Coordinator (PSC) provides non-clinical support for home health operations, serving as a liaison among patients, caregivers, clinicians, and office personnel. The role coordinates services, manages administrative processes, supports scheduling, and facilitates accurate, timely communication to support quality patient care and operational efficiency.

Requirements

High school diploma or GED equivalent.

Nice To Haves

At least 1 year of scheduling experience in a healthcare environment.
At least 1 year of administrative experience in a healthcare environment.

Responsibilities

Ensure patient assessment visits, including all OASIS visits, are scheduled and performed on time.
Assign and schedule clinicians using efficient geography, appropriate disciplines and skill matching, and available clinician capacity.
Work with field clinicians to ensure patient visits are scheduled and completed as ordered and within the care center.
Manage calls from patients and field staff about scheduling issues.
Refer clinical and performance-related issues to the clinical manager.
Monitor hospitalized patients, communicate with the team, and ensure necessary follow-up.
Work with the clinical manager to support timely communication with patients, clinicians, referral sources, the business development team, and other office personnel.
Run applicable reports, respond to workflow needs, and take appropriate action.
Assist with internal or external patient transfers between care centers and/or hospice services.
When assigned, maintain the supply closet, check expiration dates, package supplies appropriately, and coordinate field requests for patient supplies.
Perform other duties as assigned.