Patient Serv Coord - NonClin
About The Position
The Patient Service Coordinator (PSC) plays a vital non-clinical role supporting home health operations. The PSC serves as a liaison between patients, caregivers, clinicians, and office personnel; coordinates services; manages administrative processes; supports scheduling; and ensures accurate, timely communication to support quality patient care and operational efficiency. The role supports clinical managers and field clinicians, monitors patient status and workflow, and may help maintain routine supplies. The position offers development opportunities and is part of Amedisys, within the Optum family of businesses.
Requirements
- High school diploma or GED equivalent.
Nice To Haves
- At least 1 year of scheduling experience in a healthcare environment.
- At least 1 year of administrative experience in a healthcare environment.
Responsibilities
- Ensure patient assessment visits, including all OASIS visits, are scheduled and performed on time.
- Assign and schedule clinicians in the most efficient geography, using the lowest appropriate discipline, matching skills to required care, and optimizing clinician capacity.
- Work collaboratively with field clinicians to ensure patient visits are scheduled and completed as ordered and within the care center.
- Manage calls from patients and field staff related to scheduling issues.
- Refer clinical and performance-related issues to the clinical manager.
- Monitor hospitalized patients, communicate with the team, and ensure follow-up as necessary.
- Support the clinical manager and collaborate to ensure timely communication with patients, clinicians, referral sources, the business development team, and other office personnel.
- Run applicable reports, respond to workflow, and take appropriate actions.
- Assist with internal or external patient transfers between care centers and/or hospice services.
- May maintain the supply closet, ensure supplies are within expiration dates and packaged appropriately, and liaise with field staff regarding patient supply needs.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
