Patient Access Coord

Catholic Health•West Islip, NY

About The Position

The Patient Access Coordinator coordinates prospective patient admissions to Our Lady of Consolation. The role works with patients, families, hospital social workers, discharge planners, and internal departments to support appropriate and timely transitions of care. It requires travel between Good Samaritan University Hospital and Our Lady of Consolation to coordinate admissions, review patient information, and assist with placement.

Requirements

High school diploma or equivalent required.
Strong communication, organizational, interpersonal, and customer service skills.
Ability to collaborate effectively with patients, families, hospital personnel, and facility staff.
Must be able to travel between Good Samaritan Hospital and Our Lady of Consolation as required by departmental needs.

Nice To Haves

Experience in healthcare admissions, patient access, discharge planning, or a related healthcare setting.

Responsibilities

Meet with patients and families to discuss admission options, answer questions, and coordinate the admission process.
Travel between Good Samaritan Hospital and Our Lady of Consolation to support patient assessments and admission coordination.
Review medical records, PRI documentation, and other required information to assist with admission reviews.
Coordinate financial screening, insurance verification, and Medicaid-related documentation with the appropriate departments.
Coordinate admissions from initial referral through resident arrival, including required documentation, anticipated admission dates, and arrival times.
Coordinate necessary equipment before admission, such as CPAP machines and wound vacs, and communicate identified care needs to the appropriate departments.
Collaborate with hospital social workers, discharge planners, and clinical teams to facilitate timely transitions of care.
Monitor the CarePort referral platform for new and pending referrals, ensuring timely review, follow-up, and communication with referral sources.
Coordinate clinical referral reviews with Nursing Administration or designated clinical staff and communicate potential admission barriers to the appropriate personnel.
Track referral status, outstanding documentation, acceptance decisions, and anticipated admission dates in CarePort.
Notify appropriate departments of pending admissions to ensure necessary preparations are completed.
Follow up with referral sources and internal departments regarding missing documentation, pending approvals, admission delays, and changes in admission status.
Ensure final clinical acceptance decisions are made by authorized clinical leadership in accordance with facility policy.
Maintain accurate admission and referral records while safeguarding patient information in accordance with HIPAA and organizational policies.
Escalate unresolved admission concerns or barriers to the Director or appropriate clinical leadership.
Perform other related duties as assigned by the Director.