Patient Access Coord

BMC Software•Brockton, MA

2d•$17 - $25

About The Position

Ensures that surgical and procedural patient registration and billing information is complete and accurate, and provides support to clinical staff as needed. The role functions in a central treatment area and performs full registration, obtaining, verifying, and recording personal, demographic, financial, and visit-specific clinical information. The position requires prioritizing and multitasking in a steady-paced clinical environment. The Patient Access Coordinator delivers customer service to internal and external customers, supports accurate hospital information-system data, verifies insurance, applies payer requirements, and documents patient-account information. The role may provide departmental coverage in Admitting or the Emergency Department at the direction of the Patient Access Team Coordinator, participates in a holiday coverage rotation, conducts inpatient interviews, secures patient valuables, and collects insurance copays. The coordinator also helps patients and others with registration, insurance eligibility, and admission questions, and collaborates with colleagues to support an effective patient experience.

Requirements

High school diploma or GED.
Zero to two years of registration-related experience, or at least three years of customer service experience.
No certificates, licenses, or registrations are required.
Accurately type at least 40 words per minute.
Sound judgment and critical-thinking ability.
Ability to prioritize and handle multiple tasks in a very busy environment.
Strong organization and follow-through skills.
Basic computer literacy and the ability to learn and use MS Outlook and Epic.
Accuracy and attention to detail.
Ability to work independently and as part of a team.
Strong customer-service, interpersonal, and communication skills.
Flexibility and ability to function within a team.
Ability to maintain composure in stressful circumstances.

Responsibilities

Deliver outstanding customer service to internal and external customers.
Ensure the integrity of patient demographic, insurance, and admission information in the hospital information system.
Verify patient insurance using various methods.
Apply knowledge of payer requirements and guidelines to support effective reimbursement.
Assist with departmental coverage as needed, including Admitting or the Emergency Department at the direction of the Patient Access Team Coordinator.
Participate in the holiday coverage rotation.
Conduct inpatient interviews.
Secure patient valuables.
Document accurate information on patient accounts to support effective organizational workflow.
Use effective problem-solving skills to handle difficult situations.
Serve as a resource for questions about registration, insurance eligibility, and patient admission.
Collect insurance copays from patients.
Collaborate with others to support a positive and effective patient experience.
Work independently and as part of a team in a fast-paced environment with constant interruptions.
Maintain flexible availability to accommodate coverage requests.
Type accurately at least 40 words per minute.
Relate professionally and courteously to different types of customers.
Use a supervisor or manager to resolve issues or concerns as needed.
Attend and participate in departmental meetings.
Perform other duties as assigned.