PATIENT ACCESS SCHEDULING COORD INFUSION
About The Position
The Patient Access Scheduling Specialty Coordinator (PASCI) at Moffitt Cancer Center supports outpatient scheduling and registration, with an infusion assignment. The role requires adherence to performance metrics and training requirements and working knowledge of scheduling and registration across outpatient services, including Surgery, Blood and Bone Marrow, Integrated Clinical Services, Diagnostics, Labs, Behavioral Health, Virtual Health, Research, and Infusion. The coordinator may be assigned to any capacity based on business needs. Team members collaborate to cross-cover Patient Access functions and build broad role knowledge while maintaining productivity, quality, and service standards. The position calls for comfort with medical terminology, problem solving, and managing competing priorities and demands.
Requirements
- High school diploma or GED.
- Ability to communicate and interact courteously and helpfully with people from varying backgrounds and healthcare team members.
- Ability to set up, organize, and maintain record systems.
- Customer service, multitasking, computer, typing, and office automation equipment and software skills.
- Verbal and written interpersonal communication skills.
- Strong attention to detail while multitasking and maintaining patience and composure in stressful situations.
- Strong critical-thinking skills, including problem solving and root cause analysis.
- For internal candidates: successful completion of two-day infusion training and meeting required production and quality standards.
Nice To Haves
- Associate's degree.
Responsibilities
- Schedule and register patients for outpatient services, including infusion and other listed specialties.
- Cross-cover Patient Access functions and work in different capacities as required by business needs.
- Meet performance metrics, training requirements, and applicable production and quality expectations.
- Communicate and interact courteously and helpfully with individuals from varied backgrounds and other healthcare team members.
- Set up, organize, and maintain record systems.
- Provide timely solutions using problem-solving and root cause analysis.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
