Scheduling Specialist, Patient Access

Trinity Health•Ypsilanti, MI

1d•Remote

About The Position

The Scheduling Specialist, Patient Access uses specialized knowledge, data analysis, critical thinking, and problem-solving to support organizational objectives. The role researches and analyzes information, identifies opportunities, develops solutions, contributes to performance improvement, and distributes analytical reports. It uses multiple system applications to conduct analysis, create reports, and develop educational materials while prioritizing quality, confidentiality, safety, and compliance with applicable policies and regulations. In the Central Scheduling department, the specialist handles patient-access activities. Specialist I responsibilities include pre-registration, scheduling, electronic insurance eligibility verification, and accurately identifying and collecting patient financial responsibility. The specialist handles complex scheduled events, including high-dollar testing and studies with specific instructions, and communicates with service delivery areas to support patient flow and customer service. The work contributes to the patient experience and initiates billing for hospital services. Specialist II requires comprehensive knowledge of multiple scheduling systems and demonstrated proficiency in complex diagnostic testing appointment scheduling. The position is fully remote and follows a Monday–Friday, 9:00 a.m.–5:30 p.m. day-shift schedule.

Requirements

High school diploma or equivalent.
Two to five years of experience in an area of expertise such as scheduling, financial clearance, or patient access.
National certification in HFMA CRCR or NAHAM CHAA required within one year of hire.
Proficiency with Patient Registration/Patient Accounting systems and related software systems.
Specialist II: comprehensive knowledge of multiple scheduling systems and demonstrated proficiency in complex diagnostic testing appointment scheduling, with a minimum of five-plus years of scheduling experience in an acute-care setting.
Ability to follow tasks through to completion, understand and relate complex concepts, remember multiple tasks and regimens over time, and work on concurrent tasks or projects.
Ability to read small print, hear sounds and speech patterns, and give and receive verbal instructions and communications, including by phone or computer/device/equipment, with some background noise.
Manual dexterity and ability to grasp and handle.

Nice To Haves

Associate degree preferred.
Comprehensive scheduling knowledge, with mastery in at least three modalities and knowledge of insurance verification processes, plus three years of scheduling experience in an acute-care setting.
Experience with complex facility-based ancillary testing across multiple facilities or states.
Strong knowledge of third-party and government payer billing and reimbursement guidelines, department performance standards, policies, and procedures.

Responsibilities

Research, collect, compile, and analyze information for operational projects and initiatives.
Identify opportunities, develop practical solutions, and lead issues through resolution.
Collaborate on performance-improvement activities based on program efficiency and patient-experience outcomes.
Distribute analytical reports and create reports and educational materials using multiple system applications.
Synthesize data and provide detailed summaries, including graphical presentations of trends and recommended options or solutions, to support leadership decision-making.
Use program and operational data and measurements to define and demonstrate progress, return on investment, and impact.
Apply knowledge of organizational policies, processes, and procedures to prioritize quality, confidentiality, safety, and compliance.
For Specialist I duties, perform pre-registration and scheduling, verify insurance eligibility electronically, and identify and collect patient financial responsibility accurately.
Handle complex scheduled events, including high-dollar testing and studies with study-specific instructions, and communicate with service delivery areas to support patient flow and customer service.
Initiate the billing process for hospital services by supporting the patient experience and access process.
For Specialist II, apply comprehensive knowledge of multiple scheduling systems and proficiency in complex diagnostic testing appointment scheduling.